Malika Jackson
Malika is passionate and takes pride in helping Veterans and Active Service Members achieve their dream of home ownership. She has over 7 years of experience in the customer service industry, and is an expert on the VA Loan. She is a proud wife and mother of two and a miniature shar-pei! She is a nationally ranked fitness competitor, and this contributes to her hard work ethic and need to do her due diligence. She enjoys spending time with her family and friends, getting outdoors, and traveling.
Malika Jackson
Loan Officer NMLS #1585291
| Office | 800-814-1103 x5677 |
|---|---|
| malika.jackson |
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| Address | 550 Veterans United Drive Columbia, MO 65201 |
Reviews
See what 64 customers have said about Malika Jackson
We were first time homebuyers. We are the type of people who like to do everything for ourselves, so turning control over was very hard for us. Every aspect of this process, from the pre qualification all the way to post closing, was smooth and we were VERY well taken care of. All of our questions and concerns were always answered and we felt so safe and secure in this whole process. There was NO surprises, nothing was “off” or changed. We were referred to a real estate agent who was amazing! So everything, every part of this process you will be taken care of!
VETERANS WAS O.K. THEY NEED TO USE THEIR RESOURCES THAT HAVE BEEN GIVEN TO THEM. I GAVE THEM EXCLUSIVE AUTHORIZATION WITH THE BANK FOR MY FINANIAL INFORMATION AND THEY NEVER USED IT. THEY CALLED ME INSTEAD. ALL BRANCHES WERE CLOSED HERE EXCEPT FOR ONE OUT OF TOWN. IT WOULD HAVE BEEN EASIER ON ME IF THEY WOULD HAVE USED OPEN DOOR RESOURCES. THE LOAN OFFICER WAS INSISTANT ON A CREDIT CARD BEING PAID OFF. I GAVE THEM AUTHORIZATION TO PAY IT OUT OF IMPOUNDS GUESS WHAT NEVER GOT DONE. THE LOAN OFFICER FROM VETERANS UNITED WOULD CHANGE THE PRE AUTHORIZATION FOR THE LOAN. I HAD TO DEMAND THEM TO PUT IT BACK THE WAY IT WAS, THE LOAN OFFICER TRIED TO BLAME MY AGENT. MY AGENT HAS NO PART IN MY PRE QUALIFICATIONS. MALIKA JACKSON CALLED AND SAID IF I DID NOT GIVE HER A 10 SHE WOULD BE CONSIDERED AS BEING FAILED. I GUESS SHE DID FAIL. DIANA G
Response from Veterans United
Hi Diana, it is important to us that we work hard to provide excellent service, and we realize that the home buying process can become stressful when working to gather the required documentation. Thank you for sharing your open and honest feedback. While often technology can help streamline your home buying process, there are certainly times when it can hinder your experience. Not all banking entities are able to provide access to the program we utilize when updating your verification on our own accord. In general we will need 60 days of bank statements and unfortunately, they will only provide them to their client to pass on to their lender; this practice is meant to keep your finances safe, but can make streamlining it more cumbersome. Again, we appreciate your comments immensely, and we know how tiresome it can be to tackle paperwork head on each day. For this reason, it is our goal to guide you every step of the way and make the process seem as easy as possible. You did a phenomenal job, and you have earned the opportunity to rest in your new home! If you would like to review these with our team, then please reach out to one of our Client Advocates to discuss, we remain available M-F 9A-5P.
