Megan is passionate about helping Veterans and service members achieve the dream of home ownership. She is an expert in the VA home loan!
Megan is married and has 2 children. She enjoys spending time with her family and friends and supporting her local community.
After almost 20 years in healthcare, Megan feels blessed to be a part of an organization like VU that cares about its customers and treats them like family.
| Office | 573-876-2600 x7766 |
|---|---|
| megan.geier |
|
| Address | 550 Veterans United Drive Columbia, MO 65201 |
This was our fourth time using Veteran's United for our home buying and it was more than challenging to say the least. Between the document's required for underwriting, which seemed as if we were providing duplicates, or more than enough justification for my spouse's employment history, this was not an easy process. Addtionally with me retiring, when they sent the documents over to review, we identified the 26-8937 which would be sent to the VA to validate my BDD claim (which was marked as if I did not submit a claim when I told them I did and it was on 10 April 2026), when speaking with our Loan Officer, she stated, "I have done this for 20 years and never heard of it." Even though an example of the form was in the 103 page document that was sent to us from them. I found it to be completely ridiculous when they asked what page it was on because of the size of the document but yet the expectation was on us to review something that was provided from Veteran's United that apparently they had zero experience in. The form was submitted, but apparently did not receive the required information so the VA funding fee was still applied. Your title is Veteran's United, but I feel as if you mislead veterans. If this is not the last time we purchase a home, we will absolutely not use Veteran's United again.
Response from Veterans United
Hi Joshua,
Thank you for taking the time to share your experience. As a returning customer who has trusted us with four home purchases, I can understand how disappointing it must have been to encounter so many challenges during this process.
I'm sorry to hear that the underwriting requirements felt repetitive and that concerns surrounding your spouse's employment history added to the frustration. I also understand why the confusion regarding your retirement, disability claim documentation, and the VA funding fee would leave you feeling let down. Buying a home is already a significant milestone, and it's especially frustrating when you feel like you're having to navigate issues that should have been better understood and communicated.
I appreciate you bringing these concerns to our attention. Feedback like yours helps us identify opportunities to improve the experience for future borrowers. I'd like the opportunity to learn more about what happened and review your concerns in greater detail with our team.
If you're willing, please reach out to me at 1-800-212-5200 or ClientAdvocate@vu.com. The Client Advocate team is available from 9 a.m. to 5 p.m. CST, Monday through Friday. If you contact us outside those hours, we can typically respond the next business day.
Sincerely,
Claire S., Client Relations Manager
Only bump in the road was documents signature block had to be real aligned, but problem was taken care of quickly. Sometimes high tech doesn't just needs some human input
They hung with me till the job was done. I live in Kansas and bought a house in Florida.
I'm 'very' happy with my home-buying experience with Veterans United and the team they assembled for my needs.