Thank You > I said this with Joy, a Giggle and Glee.

Rich was very personable and never made me feel like I was asking too many questions, or the same question too many times. I felt very well taken care of throughout the whole process.

Rich stayed in front of everything and kept me well informed.

Rich is a great person. He explained every step of the process, and was always quick to respond to any questions.

I recently had the pleasure of working with Rich as my loan officer at Veterans United, and I cannot recommend him highly enough. From the outset, I was actively shopping around for the best rates and was strongly considering Freedom Mortgage, as they had successfully handled two of my previous loans. However, it was Rich’s exceptional communication and unwavering positive attitude that ultimately convinced me to stay with Veterans United, and I’m so glad I did.Rich’s responsiveness was truly outstanding; he was always quick to reply, even outside of regular business hours, which demonstrated his genuine commitment to providing top-tier customer service. This level of dedication not only made the entire process smooth and stress-free but also built a level of trust that set Veterans United apart from the competition. His enthusiasm and proactive approach turned what could have been a routine transaction into a truly positive experience.

Rich and Tiffany both were extremely helpful through the entire process. They not only helped me and my husband with every step along the way but they also went out of their way to make sure we felt at ease. They were willing to communicate with us at any point, any day. They were prompt to respond and answer questions. Never once made us feel like a burden. Instead they were always willing to help immediately and reassure us that they wanted to help. They both were so enjoyable to work with and we are forever thankful that we had them for this process. Couldn't have asked for a better team.

This was my first time buying a house. I was nervous. Rich walked me through it all and eased my mind. When I didn’t understand something he explained it thoroughly to me. It was an easy process. Tiffany was also awesome. She was very quick with anything I needed and her responses were always quick. This was definitely a super team!