20/10!! Was very informative and understanding that home buying is a big step and did everything he could to keep my level headed through the process. Was available all hours of the day whenever I needed him which was above and beyond anything I expected.

Did a good job letting us know about the lower interest rate opportunity, and walking us through the refinance - thanks guys!

Scott was impressively available, at all hours, even when he had personal events going on. Scott was able to preemptively communicate times where he would be less available, but always left a door open if I felt there was an emergency. During past loans, I only spoke with the loan officer long enough to get sold a loan, then nothing. Scott managed to remain my main point of contact from start to finish.

Scott was Fantastic. He was kinda, courteous and really broke down how the home buying process works to us, since we were first time home buyers. I had nothing but an amazing expierence and Scott kept my wife and I in the loop on every detail. 10/10 would recommend

Mr. Finklang has prefilled all these qualities and more.A good loan officer possesses a blend of technical expertise, interpersonal skills, and a customer-focused approach. Here are some key qualities:
1. Strong Financial Knowledge: They understand various loan products, financial regulations, and mortgage processes, enabling them to guide clients effectively.
2. Excellent Communication Skills: They simplify complex financial terms, actively listen to clients' needs, and maintain clear, empathetic communication throughout the process.
3. Attention to Detail: Accuracy in reviewing applications and ensuring compliance with regulations is crucial.
4. Problem-Solving Abilities: They creatively address challenges, such as resolving issues with loan applications or helping clients overcome financial hurdles2.
5. Customer Service Excellence: Building trust and maintaining responsiveness to client concerns fosters satisfaction and loyalty.
6. Adaptability and Continuous Learning: Staying updated on market trends, interest rates, and new regulations ensures they remain effective in a dynamic industry.
7. Integrity and Trustworthiness: Being honest and transparent helps establish long-term relationships with clients.
8. Networking Skills: Building connections with real estate agents, attorneys, and other professionals can lead to valuable referrals

Scott deserves a promotion or a raise, this dude was phenomenal!

Thank you for all your help, great service

Thanks, Scott! You were great and I appreciate all the communication we had.