Shawn Shackelford has spent years working in the mortgage industry specializing in VA home loans. He loves serving Veterans by helping them from start to finish in their home buying journey. Shawn and his wife, Carrie have been married for over 19 years and have a 11 year old daughter. In his free time, you’ll find Shawn caring for his lawn, playing music, and spending quality time with his family.
| Office | 800-814-1103 x4739 |
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| shawns |
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| Address | 550 Veterans United Drive Columbia, MO 65201 |
This was a very difficult experience. I have purchased three homes in my life. I was really praying that the fact that the company used "Veterans" would be more conducive to taking care of business. It was not up to par.
Response from Veterans United
Hi Brenda,
I’m sorry to hear this experience fell short of your expectations, especially after trusting a company that serves Veterans. Buying a home should feel supported and straightforward, and I understand how disappointing it must have been for the process to feel otherwise.
Your feedback is appreciated, and I’d welcome the chance to learn more about what happened. If you’re open to it, please reach out to me at 1-800-212-5200 or ClientAdvocate@vu.com.
Sincerely,
Claire S., Client Relations Manager
Veterans United made us feel like we’ve been buying houses our whole lives. Although this was truly our FIRST home buying experience, the process was so smooth and made easy for us. Every single step of the way we were informed of changes and provided with all of the tools we needed to get to the finish line of buying our house. All of the millions of questions we had were answered in a timely manner, and never at any point did we feel left in the dark or unheard. I would use Veterans United again, and again, and recommend them to my entire family and friend group.
Everyone was kind and helpful and responded quickly
Easy to work with. Smooth process. A pleasure to work with!! I would definitely recommend Veterans United!!