Shawn Shackelford
Shawn Shackelford has spent years working in the mortgage industry specializing in VA home loans. He loves serving Veterans by helping them from start to finish in their home buying journey. Shawn and his wife, Carrie have been married for over 19 years and have a 11 year old daughter. In his free time, you’ll find Shawn caring for his lawn, playing music, and spending quality time with his family.
Shawn Shackelford
Loan Officer NMLS #1481753
| Office | 800-814-1103 x4739 |
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| shawns |
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| Address | 550 Veterans United Drive Columbia, MO 65201 |
Reviews
See what 547 customers have said about Shawn Shackelford
VA Home Loan Made Easy!
I really didn't appreciate the way Shawn and Jaclyn tried to handle me as if I was a welfare case. Never was there a good morning or how's everything going everything was through text message or email and when I called straight to voice message. I'm a veteran who served my country and the reason they have a job today I earned my home and hate how people take us for granted. Although Shawn was diligent in his work habits and lot of us veterans are not the same as we once were do to the fact war has a life altering effect. So that's how I feel.
Response from Veterans United
Hi Torance,
I’m sorry you were left feeling this way. Buying a home is deeply personal, and you deserved to feel respected, heard, and treated like a person throughout the process. I can understand why relying heavily on texts and emails, along with calls going to voicemail, made the experience feel impersonal and frustrating.
I also appreciate you recognizing the diligence you saw in Shawn’s work, even while sharing where the experience fell short for you. We’re grateful you trusted Veterans United with your home loan, and I’m sorry our communication didn’t leave you feeling as valued as it should have.
I’d appreciate the opportunity to hear more about your experience. Please reach out to my Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com. The team is available from 9 a.m. to 5 p.m. Central Time, Monday through Friday, and messages outside those hours are typically answered the next business day.
Sincerely,
Claire S., Client Relations Manager
Great team and easy to work with. Their response time is appreciated and also the Internet and connectivity services are very appropriate very clear and you’re able to see real time information.
I have nothing to say, everything was perfect, it was so easy.
My loan team did an amazing job with my first home purchase! They were very helpful and helped walk me through every step and concerns/ questions I had to make it a smooth home purchase. All the credit to my loan team!!!
We were very happy with everyone and how things went
Very professional, helped me every step of the way, and was quick to respond to every question. Thank you so much!
