Steph Buckridge
Steph Buckridge
Loan Officer NMLS #1035470
| Office | 800-814-1103 x3433 |
|---|---|
| steph.buckridge |
|
| Address | 550 Veterans United Drive Columbia, MO 65201 |
Reviews
See what 640 customers have said about Steph Buckridge
Steph Bruckridge has been outstanding in her assistance to me in getting this loan. She is a 100% people oriented person. She had answers within minutes of me asking a question about the loan. She deserves a pay raise.
Steph, Nate, Maria, Shelby and the team were absolutely amazing!’ They made the process super easy. Highly recommended!
The only thing is that i could call and talk to tyler during the week ask if there's anything else I would need and he would hit me on friday 5 o'clock with a list of things that I couldn't do till some time the next week if he would of just told me in the being of the week it would feel so stressful waiting to get the answers he would need
Response from Veterans United
Hi Daniel,
Thank you for sharing your feedback. I can understand how frustrating it must have been to check in throughout the week, only to receive additional requests late on a Friday that couldn't be addressed until the following week. Buying a home is stressful enough without feeling like you're constantly waiting on the next step. I'm sorry the timing of these requests added unnecessary stress to your experience.
Clear and timely communication is so important throughout the loan process, and I appreciate you bringing this to my attention. I'd welcome the opportunity to learn more about your experience and address any concerns you may still have. Please feel free to reach out to my Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com.
Sincerely,
Claire S., Client Relations Manager
Everyone got back to us quick and was very helpful.
Stephanie Buckridge - is amazing!!! She was always available to answer all my questions. She’s very friendly and easy to talk to and would make the time to go over things with me. Mackenzie McCarthy is super nice and very helpful. I truly appreciate all of their hard work and support throughout this process and for making it easy. I honestly felt they truly cared about us. We can’t thank them enough!!!
I’ve used VU 3x times and have ALWAYS bee100% satisfied with them. They are AWESOME and work like a well oiled machine. I have nothing bad to say about VU.
Very professional and helpful in all aspects.
Everything worked out well, it was just a little bit annoying that the app would not accept PDF documents and would only accept pictures. Also when they kept asking for documents and explanations about my wife's income about pay gaps. We had already talked and explained that we had transferred from coast to coast, so we never understood why there was such a big deal about her civilian work transition. Other than that it was great, Steph was checking up on us every few weeks as well as Marina.
