Whitney R. Brown
Whitney is passionate about helping others navigate the loan process and achieve their financial goals. Her extensive background in customer support and financial services has helped build strong relationships based on integrity, transparency and efficiency.
Outside of work she enjoys spending quality time with her husband and two children, interior design projects, trying new restaurants and attending Lakers games.
As a granddaughter of proud Vietnam Veterans she is committed to helping military families achieve the dream of homeownership. She looks forward to welcoming you to the Veterans United family!
Whitney R. Brown
Loan Officer NMLS #2143212
| Office | 800-814-1103 x2241 |
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| whitneyr.brown |
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| Address | 111 Corporate Office Drive, Suite 400, Earth City, MO, 63045 |
Reviews
See what 39 customers have said about Whitney R. Brown
Dear Whitney,I wanted to take a moment to express my sincere appreciation for your outstanding team. Your professionalism, kindness, and genuine willingness to help truly stood out and made my experience both pleasant and memorable.It’s rare to encounter a team that approaches every situation with such patience, efficiency, and care. You and your colleagues not only resolved my concerns but also ensured I felt valued as a Veteran — something that means a great deal. That level of dedication deserves recognition.Please extend my gratitude to everyone involved. I’ll gladly recommend your company to friends and family, as you’ve demonstrated what exceptional customer care truly looks like.Once again, thank you for your excellent service. Keep up the great work — it truly makes a difference!With appreciation,
Sicinio Sabat & Debra Del Pozo
Whitney was good to me was very respectful and responsive in a timely manner if it was phone or email she was great to meNick was alright he was responding more often as we got closer to closing however prior to him I had to reach out to Whitney several times to get a response back from himWho ever is in the underwriting department ought to be fired for gross negligence and incompetence of doing there job, I can understand going in underwriting 2-3 times however it’s was consistent process of “underwriting: we need this document I submit it…underwriting: oh we need this now I submit more paperwork underwriting: oh this won’t work now we have to go this route I resubmit more paperwork and documents underwriting: oh we need this resubmitted”It’s almost as if they they were acting as if they did not have have a check list to go off from this type of back and forth caused for delays in processing and paperwork and it ended up costing me more money.I am fortunate enough that I was able to live with my parents during this process however if that would not had been the cause I would have ended up living out of my vehicle or not being able to make the cost of closing due to having to get extensions on apartments or getting hotels. So unfortunately I am sorry that Whitney and Nick are going to be dealing with the back last but unfortunately the underwriting team completely dropped the ball. I would never recommend this process to anyone I know.
Response from Veterans United
Hi Zackery,
Thank you for taking the time to share this. I can hear just how frustrating and exhausting this process felt for you, and I am truly sorry it created so much stress and uncertainty.
I appreciate you recognizing Whitney’s responsiveness and respect throughout your loan. It sounds like she worked hard to support you. I also understand your comments about communication early on and how that added to your frustration. Clear, timely updates are incredibly important, especially during something as significant as buying a home.
I am especially sorry for the repeated documentation requests and the back-and-forth you experienced during underwriting. I understand how discouraging it feels to submit paperwork multiple times only to be asked for something else. While underwriting requirements can evolve as new information is reviewed, that does not make the process any less frustrating on your end. Hearing that it caused delays and additional costs is concerning, and I would really like the opportunity to look deeper into what happened.
Buying a home should not leave you feeling like you might not have a place to land. I am relieved you had family support during this time, but I am sorry the situation ever made you feel that vulnerable.
If you are open to it, I would truly appreciate the chance to connect and review your file in more detail. You can reach me at 1-800-212-5200 or ClientAdvocate@vu.com. Our team is available from 9 a.m. to 5 p.m. Central Time, Monday through Friday. If you contact us outside those hours, we will typically follow up the next business day.
Your feedback matters, and I would like to make sure it is fully heard.
Sincerely,
Claire S., Client Relations Manager
My team was exceptional, Professional and on mission from beginning to end. Thank you all for changing our lives.
Thank you
