Alex Mueller
Alex Mueller joined the VU family after moving to Missouri in 2022. Alex graduated from Saint Vincent College outside of Pittsburgh PA where he is originally from. There he majored in business management and competed on the ice hockey team.
With over 10 years of customer service experience Alex committed to providing the best experience possible for all veterans.
When Alex is not playing hockey or golf you can find him spending his time with his family. He is married with 2 children and 2 dogs.
Alex Mueller
Loan Officer NMLS #2529010
| Office | 800-814-1103 x6595 |
|---|---|
| alexander.mueller |
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| Address | 550 Veterans United Drive Columbia, MO 65201 |
Reviews
See what 74 customers have said about Alex Mueller
I am not impressed with Veterans United. My biggest problem with them is that we felt like another statistic for the loan team. They were nearly impossible to get a hold of and were not very flexible with setting up meetings that worked with our work schedule. I would call and leave messages and send emails, and would not get any reply for the questions I had. My bigger issue with Veterans United is that we sat down and discussed taking out an additional loan for our down payment, our loan officer forgot that we had discussed this, and halfway through underwriting had to erase our file and start again. This pushed our closing date back a week. Through that process, it felt that no one on the team communicated with each other. When our loan officer got our file built back up, there was NO communication that they would raise our rate from a 5.75% that it previously was, up to 6.625%. This is very misleading and very discouraging. We plan to refinance down the road when I am eligible for the VA Home loan, and I will not be using Veterans united and I would not ever recommend to anyone that anyone use them either.
Response from Veterans United
Hi Jakob,
I’m really sorry to hear how this experience made you feel. Buying a home is too important to feel like just another number, and it’s concerning to hear that communication felt inconsistent and hard to access. Not getting timely responses to calls and emails, especially when you’re trying to coordinate around work schedules, can be incredibly frustrating.
I also understand how discouraging it must have been to have your file restarted during underwriting and see your closing pushed back. That kind of disruption adds stress to an already detailed process. On top of that, a change in rate without clear communication would understandably feel upsetting and misleading.
Your feedback is serious, and I would truly appreciate the opportunity to review your file and better understand what happened here. My goal is to ensure your concerns are fully heard and addressed.
If you’re open to it, please reach out to me directly at 1-800-212-5200 or ClientAdvocate@vu.com. The Client Advocate team is available from 9 a.m. to 5 p.m. CST, Monday through Friday, and we typically respond the next business day if contacted after hours.
Sincerely,
Claire S., Client Relations Manager
It is a knowledgeable team of people who are very helpful along every step of the way.
In my opinion this is the best company for Veterans! Smooth with no issues all the way through closing!
Personal were very patience and courtesy with us during the process and professional. I would love to thank them for all their great support during the prcess.
Veterans United made the home loan process smooth and stress-free. Their platform was easy to use, communication was consistent, and I always felt supported.
They truly understand the needs of veterans and deliver with care and efficiency. I would absolutely recommend them to friends and family.
