Austin Rapp
Austin grew up in mid-Missouri and earned his degree in Business Management. He began his career with a local bank and has since built over 10 years of experience in banking and lending. Austin specializes in VA home loans and is dedicated to serving those who have served our country. He understands that buying a home is one of the most important financial decisions a person can make, and he takes pride in guiding Veterans and military families through the process with clarity, integrity, and personalized support. His goal is to be your trusted, go-to VA home loan expert.
Outside of work, Austin is a proud father and husband. He enjoys spending time with family, going on trips, golfing, snow skiing, and watching sports—especially football.
Austin Rapp
Loan Officer NMLS #1865231
| Office | 800-814-1103 x4384 |
|---|---|
| austin.rapp |
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| Address | 550 Veterans United Drive Columbia, MO 65201 |
Reviews
See what 201 customers have said about Austin Rapp
Austin and the rest of the team worked hard to get us into our forever home! As first time homebuyers they made this process very easy for us! Thank you!
Absolutely horrible experience! Our loan officer completely failed to do any prior paperwork before closing. We had sent him all of our docs 3 weeks before closing and even had a pre-approval, and a extended 45 day closing. He called us 30 hours before closing and told us nothing had gotten done and he "dropped the ball" and we "slipped through the cracks". We had to beg the sellers for an extra 2 weeks to get the needed paperwork filed from our loan rep. He continuously failed us for the remaining 2 weeks with dodgy answers, not explaining why things were taking so long, and us having to do his job for him. For example we needed a VOE and he waited till 4 days into the extension to tell us this, it took us one phone call to get one that he could have easily done! Miraculously we were able to close one day before our contract was up, but no thanks to him!
Response from Veterans United
Hi Zachary,
Buying a home should be an exciting experience, and it's disappointing to hear yours ended with so much uncertainty right before closing. After preparing for weeks and believing everything was on track, I can understand how discouraging it would be to learn there were still outstanding items to complete.
It's also disappointing to hear you were left feeling like you had to chase down answers and navigate parts of the process on your own. Every borrower should feel supported, informed, and confident throughout their loan journey, and I'm sorry that wasn't your experience.
I'd appreciate the opportunity to review your loan and better understand what happened. If you're willing, you can reach me at 1-800-212-5200 or ClientAdvocate@vu.com.
Sincerely,
Claire S., Client Relations Manager
Very easy and a pleasure to work with
Great organization, very helpful and will work with you and for you
Austin and the entire team were great. It was great to be able to close within 3ish weeks. The team was always very helpful and quickly accessible. Austin was very professional throughout the entire process. My only major complaint with Veterans United is the 1% origination fee that they choose to charge (which they waived in my case), other than that my two home buying experiences with Veterans United have been awesome.
Veterans United went above and beyond to make sure this process went as smoothly as possible for us as first time homebuyers. They stayed in constant communication with us and worked effortlessly behind the scenes to make sure they took as much off of our plate as possible. Huge shout out to Austin and his team! Words could never express our true gratitude!
Austin and the team were absolutely amazing. All of them were consistently checking in to make sure we were happy with the process and always had the answers to any of my questions. Nikki Cravens‑Howard Was the only person I had an issue with, she was distant and I constantly felt as if I was a bother when dealing with her. She did not respond when needed and passed me off to others again making me feel as though I were not important enough to deal with. Every other team member I dealt with were a 10+.
