You know how you get into a big process - say, a mortgage - and you walk into their office unannounced and the first guy is like, "oh ya lemme just call all these people and get everything set up for you" and he had really bitchin' LOTR wall decor and everybody answered and not one person screwed up the conferences and transfers and all the documents and emails were done right away and correctly and you're like, "this is too easy," and you're immediately suspicious?Then you get into the nitty gritty of it and every time you call or message them they immediately jump through hoops to make it happen, and are just a little *too* friendly for people you know are going to drop the bomb on you at any second?And then you're a week out from closing, and everything has been like, *too* smooth, and they're like, hey we're gonna just throw in a free grand or so because we can, and you start hyperventilating because this is where it all goes catastrophically wrong and they're always like "oh yeah your loan officer just kinda left without telling anybody to join the coast guard auxiliary" (this literally happened with the previous mortgage with NFCU, 5 days before closing)?And then three days before closing they call and say hey congratulations you're clear to close! And you go full suspiciousfry.jpg and stare at the phone waiting for them to call and say "haha jk you're f'd!"?And then it's a week after closing and they're like, hey can you do this survey for us? And tautology aside you're STILL waiting for the other shoe to drop? And then it hits you... The other shoe will forever remain .. airborne? And it really was... Too Easy?So yeah that's what happened. The mortgage was for a house in another state with a VA loan contingent on the sale of our house here and this didn't phase them one bit. Bryant Gumbel... er, Chambly was my loan dude and he was an absolute dream to work with - super communicative, fixing problems before they happened, leveraging his team, the whole works.My only complaint is that instead of hold music, they have Rob Riggle scare the crap out of you. Not cool, Rob. Not cool.

I really enjoyed being able to easily log in to VU at work, only needing my email and a code from my phone. Email notifications for new To-Do items were prompt, and easy to understand and complete.
I personally didn't like some of the verbage on the site. I took some of it as whimsical, which didn't really feel right (to me) for something serious such as buying a home. I also did not like how the the signing applet encouraged you not to read what you were e-signing. (click "next" to sign, it scrolls down 5+ pages to the signing line.... rinse & repeat)
Overall, pretty good. I would recommend VU.

Constant questions about my employment for the underwriters made it very stressful

Second time using this lender. Completely satisfied both times. The team helped me through the process from start to finish.

I had to submit multiple documents more than once. I also kept having to submit documents from my other loan through the same company. It was ridiculous

Extremely friendly even when I was not.