Donald Webber
Donald Webber
Loan Officer NMLS #892467
| Office | 800-814-1103 x3700 |
|---|---|
| dwebber |
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| Address | 550 Veterans United Drive Columbia, MO 65201 |
Reviews
See what 920 customers have said about Donald Webber
I am very pleased with the service I received from Veterans United. The process was very easy and my team was awesome and very helpful. Thanks, team for the easy process.
A very pleasant and professional experience.
Donald Weber is awesome to work with! Always answers questions in a timely manner and knows his stuff!!
From my Heart, Soul, Mind, there isn't a greater team as I had. Wouldn't stop, given up isn't a word to them. They stuck by me and my Daughter to the end. They are God sent for anyone who needs help. Blessing, Peace, Love to them all, God Bless.
Well, I did recommend you to my brother, Stefan Suliman, in Georgia. However, I hope he will have a better team. Lots of mistakes happened. My team nearly lost me as a customer with their inexperience and lack of organizational skills. You should have a checkpoint system in which you email your customers about what needs to be done.
My team is telling me we will take care of the pest control/termite inspection. You don't need to worry. Well, 10 days to closing, and they dump it into my lap; we need the home inspected for termites. Oh, guess what? They also needed the metal shed inspected. three days before closing. That is crap, and your interest rates are all over. My brother got 5.75%, no points, and I got 5.99 with points. really lets squeeze the veterans for what we can? I guess I will need to find someone in the media to give you some publicity.
Response from Veterans United
Hi Marcel,
First, I appreciate you trusting us enough to recommend your brother. That makes it even more disappointing to hear how frustrating your own experience was. I’m really sorry for the stress caused by the late requests and lack of organization, especially so close to closing. Being told something is handled and then having it come back to you at the last minute isn’t the kind of experience you should have.
You also deserved clearer communication throughout the process so there were no surprises. I hear your concern about the differences in rates as well, and I understand how that can feel confusing and unfair without the right context.
Your feedback is important, and I’d like the chance to take a closer look at what happened with your loan and experience. If you’re open to it, please reach out to me directly at 1-800-212-5200 or ClientAdvocate@vu.com so we can talk through this in more detail.
We’re available from 9 a.m. to 5 p.m. Central Time, Monday through Friday, and we’ll follow up the next business day if you contact us after hours.
Sincerely,
Claire S., Client Relations Manager
Donald, Lisa, and the whole team were outstanding and supportive throughout the whole process. Quickly answered any questions or concerns and often reached out to see if we needed anything.
Donald and his team really helped with every step and assured me along the way!
