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Veterans United Employee Donald Webber

Donald Webber

Veterans United Employee Donald Webber

Donald Webber

Loan Officer NMLS #892467

Contact Information
Office 800-814-1103 x3700
Email dwebber@vu.com
Address 550 Veterans United Drive
Columbia, MO 65201

Reviews

See what 915 customers have said about Donald Webber

Photo submission from Damien M.
5 out of 5 Stars

I am very pleased with the service I received from Veterans United. The process was very easy and my team was awesome and very helpful. Thanks, team for the easy process.

2.5 out of 5 Stars

Well, I did recommend you to my brother, Stefan Suliman, in Georgia. However, I hope he will have a better team. Lots of mistakes happened. My team nearly lost me as a customer with their inexperience and lack of organizational skills. You should have a checkpoint system in which you email your customers about what needs to be done.
My team is telling me we will take care of the pest control/termite inspection. You don't need to worry. Well, 10 days to closing, and they dump it into my lap; we need the home inspected for termites. Oh, guess what? They also needed the metal shed inspected. three days before closing. That is crap, and your interest rates are all over. My brother got 5.75%, no points, and I got 5.99 with points. really lets squeeze the veterans for what we can? I guess I will need to find someone in the media to give you some publicity.

5 out of 5 Stars
5 out of 5 Stars

Donald, Lisa, and the whole team were outstanding and supportive throughout the whole process. Quickly answered any questions or concerns and often reached out to see if we needed anything.

4 out of 5 Stars
5 out of 5 Stars

Donald and his team really helped with every step and assured me along the way!

2 out of 5 Stars

They asked for the same information over and over again causing extreme stress to an already stressful process. Some of the staff supporting us were very helpful, others would not return our calls and appeared to be very disorganized. This led to our having little confidence in the organization.If we had any choice, I would have changed lenders, but we would have lost the house we were trying to purchase, so we were stuck

Response from Veterans United

Hi Thomas,

I’m really sorry to hear how stressful this experience felt, especially during a process that’s already a big one to take on. Being asked for the same information multiple times and not getting timely responses would be frustrating for anyone, and I understand how that could lead to a loss of confidence.

Clear communication and organization should be a given throughout the homebuying journey, and it sounds like we missed the mark for you. That’s not the experience I want anyone to have, and I appreciate you sharing this feedback so it can be addressed.

I’d really like the opportunity to look into what happened and see where things broke down, especially with the repeated requests and lack of follow-up. If you’re open to it, please reach out so I can learn more about your experience and help however I can.

You can contact me at 1-800-212-5200 or ClientAdvocate@vu.com. The Client Advocate team is available from 9 a.m. to 5 p.m. Central Time, Monday through Friday, and we typically respond the next business day if you reach out after hours.

Sincerely,
Claire S., Client Relations Manager

5 out of 5 Stars
4 out of 5 Stars
5 out of 5 Stars
0.5 out of 5 Stars

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