Dustin Prenger
Dustin is an expert in regards to the VA home loan. He is passionate about helping Veterans and service members in their homebuying adventure.
Along with his wife, Carrie, and two sons, Bramley and Aiden, they enjoy spending their free time outside. Fishing, hunting, going to off-road parks and spending time at their family farm are some of their favorite things they enjoy together.
Dustin's dedication to our Veterans and knowledge of the VA home loan makes him a key team member for an exceptional homebuying experience!
Dustin Prenger
Loan Officer NMLS #2486137
| Office | 800-814-1103 x6564 |
|---|---|
| dustin.prenger |
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| Address | 550 Veterans United Drive Columbia, MO 65201 |
Reviews
See what 29 customers have said about Dustin Prenger
From what I have gather Veterans United is a lot like the VA disability shark companies out there. They will help you get an extra 10% but will take 9% of it.
Throughout the whole process I was told fees and prices would be one thing for it to change and go up every week. Then at the very end days before closing I was told I had to cancel my current insurance policy costing me thousands in rate hikes I wouldn't have been subjected to for months, huge hassle.
I own cropland with my parents, and for 3 weeks I spent explaining what it was, and somehow a company based in rural America has no idea what a crop field was or how it works. 3 weeks I spent writing explanations to be told I didn't provide enough info so I rewrite it just how Rhiannon O'Neil wants it. Then it gets kicked back to rewrite again because there's to much information. In the end I am writing the same information I originally put and this time it works.
Not once during all of this writing and rewriting did Rhiannon O'Neil ever call to discuss any of this on the phone to maybe make understanding easier. I will say this for Dustin if there was something he wasn't sure about he reached out over the phone and asked, and in the end it usually made sense.
Additionally I had to completely redo my insurance for Veterans United. Since I had to cancel my old policy I was subjected to a rate increase that I wouldn't have had to worry about until August. In the end costing me thousands of dollars.
Dustin Prenger and Candace Dutcher, were the only think that kept me from cancelling the whole thing. Even if it meant moving the closing date or the house I was close multiple times. I would be more than happy to speak to there supervisors to help with a promotion or rewards package for them.
Overall I am extremely dissatisfied with Veterans United and will not be recommending them to any veterans or using this service again.
Response from Veterans United
Hi Seth,
I’m really sorry to hear about your experience. It sounds like the process was incredibly frustrating, and I can completely understand why you feel dissatisfied. Buying a home is already a stressful journey, and it’s clear there were moments where we didn’t deliver the level of service or communication you deserved. For that, I’m truly sorry.
I want to thank you for sharing your feedback and for recognizing Dustin and Candace’s efforts. It’s great to hear they were able to provide the support and communication you needed during such a challenging process. I’ll be sure to pass along your kind words to their supervisors—it means a lot to know that their efforts made a difference for you.
I’d also really like to learn more about the challenges you faced, especially regarding the back-and-forth on documentation and the insurance changes. It’s important to us to understand where we fell short so we can improve for future veterans. If you’re open to it, I’d love for you to reach out to my Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com. We’re here Monday through Friday from 9 a.m. to 5 p.m. CST, but we’re happy to follow up if you reach out after hours.
Thank you again for taking the time to share your experience. Your feedback is incredibly valuable, and I’m sorry we didn’t meet your expectations.
Veterans United is the best buying experience we have had. We felt valued and cared for by everyone we dealt with. I recommend Veterans United or going it alone. This is a very good team.
Dustin worked hard and went above and beyond to make sure we got the loan to close. He was easy to get a hold of and clear and concise in his communication. He is a true professional.
Thanks to you all!! Great job, look forward to working with VU in the future for my home loan experience. Outstanding job! Cheers!!
I did not like finding out requirements a month into the process after already being approved... 7 days from closing still asking for documents moving the goal post. Using "Veterans" as a term to grab us but not respecting a veterans monetary means is diabolical. I would NOT recommend a Veteran to use this lender. Justin was nice but V.U business practiced overall is questionable. I have purchased a home before so I have something to compare it to and THIS was not IT
