Jason AND Megan were amazing, friendly & extremely helpful & consistently reliable & considerate. They have an excellent knowledge base & got me through this potentially painful process!! ( Megan is a sweetheart!!!).They made it a pleasant experience and were very upbeat & positive!!Thanks again for all of your help Jason & Megan and can’t thank you enough & congratulations on your new baby Jason!!Best regards,Tim Bell

See above

Loved the communication. Did feel that it was a slower response as we got closer to signing which seemed strange because it was always so quick.It was nice receiving the check in phone calls or texts. Just about the right amount so didn't feel overwhelmed. The To Do List was great. I worked on it all hours of the night. Very convenient.

The process from start to finish was a breeze and the communication during each step was outstanding.

This was the worst experience of my life. I am a previous homeowner and my first experience was way better than this one. Jason Bals was my primary loan representative and in the beginning it was great. In the middle not so much. I asked to be switched to someone else or have a local person representative assist me. He said that's not how this business works and he had an outstanding rating working with veterans. I couldn't get the answers needed or things explained about the loan until the end. Megan helped me get the documents needed towards the end and she was outstanding. Megan was very courteous each time she spoke, text, or emailed me. In the future I will always seek a loan option that is face to face and not all electronically done. Jason was harsh at times and I felt he talked down to me. At the end I gave up and pretty much told him don't call, text or email me. Once this was closed I don't want anything else to do with him. At that time he tried to show some sympathy but damage was done. At the end I was so frustrated I had to seek behavioral health because I felt severely overwhelmed and upset. All my career I sacrificed so much and felt degraded trying to purchase a home using this process. My credit is excellent and I don't have any big debts other than my other home I'm renting so this caused me a lot of pain and anguish. So no I will not recommend anyone to use Veteran's United. Jason truly made this a horrific event for me that should have been one of the happiest days of my life.

Jason was outstanding and always calling and following up in a timely manner

Jason was extremely helpful guiding myself and my wife how the home buying process works especially since we were first time homebuyers. We never left our conversation without him triple checking that we understood each step and that we were comfortable moving on to the next step. We greatly appreciate his vast knowledge and expert guidance with veterans home loans.

Jason and his team were unbelievable. Anytime I needed something, or had a question, Jason and team were on top of things and took care of everything with such attention to detail.