Jeff Gilkerson
Jeff grew up in a small town in Central Illinois and began his college education in the Peoria area before finishing at Colorado State University-Global Campus. During those prior school years, Jeff’s participation in baseball & wrestling teams built leadership and teamwork characteristics that helped jumpstart an early career and he would soon accumulate a breadth of front facing customer experience to go with that, spending his college years working in hotel management for Marriott. After studying towards their degree in Business Management, Jeff went back to work for Caterpillar in their purchasing department before moving out to Missouri and joining the Veterans United team.
After years of schooling and work in various businesses, Jeff applied those skills that he gathered from those roles and helped his parents start up a new restaurant in their hometown, so that his mother and father could live out their dream of having their own place, whilst being their own boss. When he visits home, he likes to stop in to the family restaurant and help out and finish the night with a well cooked meal among family & friends. When not at work, Jeff spends most of his time with his partner Daria and they like to travel, see live music, hike and explore new places together, and practice self-improvement from working out to meditation and yoga.
Jeff has a passion for helping others and a drive to bring out the best in those around them, so making the move to Veterans United was an easy transition as they strive to always deliver results with integrity and care. Before becoming a loan officer, he worked on the back end of the loan process, helping close over 600 loans as a closing specialist and can bring that closing expertise to the front end of the lending experience. With his experience, Jeff can walk you through buying your home, every step of the way.
Jeff Gilkerson
Loan Officer NMLS #2407793
| Office | 800-814-1103 x7815 |
|---|---|
| jeff.gilkerson |
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| Address | 111 Corporate Office Drive, Suite 400, Earth City, MO, 63045 |
Reviews
See what 86 customers have said about Jeff Gilkerson
My concerns are centered around the inefficient, non-transparent communication. I understand completely that things change and shift as one works through the home buying process. However, it started with getting my pre-approval wrong. Then moved into not verifying the correct zip code to measure my income vs the median income - notification that I needed to change the type of loan which would increase my Down-payment didnt come until after I paid for all inspections and appraisal. I then made the effort to call so I understood but even at that point the full impact of this switch was not disclosed. I found out a week or so before closing that the interest rate I was advised I would have, I was now going to have to pay for. I was never asked if I wanted to buy down the interest rate, it was assumed. In addition, based on my research switching loan types should have actually improved my interest rate. When bringing this up I was advised it was another team's fault that Jeff did not disclose it sooner. I have purchased and sold a home previously and this was terrible service.
My fiance is active duty and has already told everyone he knows to refrain from using Veterans United. I have also shared far and wide to stay away especially after I read reviews that depict my exact experience. Lessons on transparent communication and due diligence would greatly benefit your teams.
Response from Veterans United
Hi Angel,
I really appreciate you taking the time to outline your concerns so clearly. What you described, especially around communication and transparency, is not a small issue. I am truly sorry for the frustration and confusion this caused you.
I can understand how discouraging it must have been to start with an incorrect pre-approval, then learn about a zip code issue affecting income limits, and only later be notified about a loan type change after you had already paid for inspections and an appraisal. That kind of timing would feel overwhelming for anyone. Hearing that the full financial impact was not clearly explained, including the change to your interest rate and the assumption about buying it down, is especially concerning.
You should never feel like important decisions were made without your understanding or input. And being told it was another team’s fault does not make the experience any better. Clear, transparent communication is critical throughout the homebuying process, and I am sorry that was not your experience.
It also weighs heavily that your fiancé is active duty and that both of you have shared your experience within your community. We care deeply about the trust placed in us by service members and their families, and I hate that we let you down.
I would truly value the opportunity to review your loan file and better understand exactly what happened. If you are open to speaking further, please reach out to me directly at 1-800-212-5200 or ClientAdvocate@vu.com. Our team is available from 9 a.m. to 5 p.m. Central Time, Monday through Friday, and if you contact us outside those hours, we will typically follow up the next business day.
Thank you again for your candid feedback. It matters.
Sincerely,
Claire S., Client Relations Manager
Your system worked quite well. I had no problem uploading the (voluminous) information you requested. Congratulations.
Jeff and his team was WONDERFUL to work with. Couldn’t have worked with a better bunch of people!
Easy process and very user friendly.
