John Kiely
John is dedicated to helping Veterans achieve the goal of homeownership, helping with everything from eligibility questions to the process closing on a home. Family is extremely important to John, and outside of work you can usually find him spending quality time with his wife and two kids, aged 3 and 1. John enjoys reading and watching movies in his free time, and is an avid fan of the St. Louis Cardinals, Kansas City Chiefs, and his alma mater Missouri Tigers.
John Kiely
Loan Officer NMLS #2709243
| Office | 800-814-1103 x3424 |
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| john.kiely |
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| Address | 111 Corporate Office Drive, Suite 400, Earth City, MO, 63045 |
Reviews
See what 28 customers have said about John Kiely
There were some hick-ups along the way that made the experience more stressful than it needed to be, from misquoting rates (then countering with it being a rate for a different lock period), to CD disparities (162% above the LE). There were also some missed calls where the loan officer said he'd call to discuss documents and then never did call. They spelled my name wrong on at least two documents (not sure who in the process, but it's all connected). I would still recommend VU, but would spell out what to look for that I ran into along the way. Rates are some of the best out there.
Response from Veterans United
Thank you for taking the time to share such thoughtful feedback Terrence. I’m glad there were parts of your experience that earned your recommendation, but I’m sorry the process was more stressful than it needed to be.
Clear communication and accurate information matter throughout the homebuying process, so I understand why the concerns you described with rate information, disclosures, documents, and missed follow-up would be frustrating. I’d appreciate the opportunity to take a closer look at your experience and any concerns that may still be outstanding.
Please reach out to my Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com. The team is available from 9 a.m. to 5 p.m. Central Time, Monday through Friday. Messages received outside those hours are typically answered the next business day.
Sincerely,
Claire S., Client Relations Manager
Awesome Team
My wife and I are first time home buyers, and the Veterans United team made the process much simpler for us. I can't recommend their service enough. Thanks again Veterans United team!
The Veterans United team was very professional and courteous at the same time. They were very knowledgeable and helped me through some very difficult issues with ease. I would definitely recommend them to family and friends. John Kiely and Deb Kelly and Mark were awesome and made me feel like family.
