Josh Walter
With experience and specialization in the mortgage industry since 2015, Josh is an expert in VA home financing options, as well as Conventional and FHA. Prior to his time with Veterans United, Josh attended Mizzou and graduated with a degree in Personal Financial Planning, proudly bringing his expertise to help thousands of our deserved Veterans and service members accomplish the goal of home ownership.
Josh Walter
Loan Officer NMLS #1392882
| Office | 573-876-2600 x3948 |
|---|---|
| josh.walter |
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| Address | 550 Veterans United Drive, Columbia, MO 65201 |
Reviews
See what 10 customers have said about Josh Walter
Extremely pop communication and unprofessional. Would NEVER recommend to fellow veterans.
Response from Veterans United
Hi Laura
Thank you for sharing your feedback. I'm sorry to hear that your experience left you feeling disappointed. Clear, professional communication is an important part of the homebuying process, and I'm sorry we didn't meet your expectations.
I'd appreciate the opportunity to learn more about your concerns. Please contact me at 1-800-212-5200 or ClientAdvocate@vu.com. The Client Advocate team is available Monday through Friday from 9 a.m. to 5 p.m. Central Time, and messages received outside those hours are typically returned the next business day.
Sincerely,
Claire S., Client Relations Manager
The process in the beginning was smooth and streamlined. Everyone was helpful and easy to talk to. The closing process, however, had some issues. I had to reach out multiple times with the same questions and double check the answers I was given. My closing numbers were wrong after having said multiple times that I wanted to put money down up front. This caused frustration on both the buyer and selling side. Everyone worked hard to correct the issues but it was not ideal and now requires more paperwork on the backside. Somehow communication broke down on multiple sides at multiple points in the closing portion.
To be fully upfront, the initial process was amazing. Everyone was very helpful, and we were moving through everything perfectly. The team was excellent and met all of my standards. However, things started to go downhill once contract talks began. The team began dropping the ball and failed to maintain the professional standards they claim to uphold. Communication became almost impossible, and certain key people were nonexistent. If the process had remained smooth all the way through, this would be a very different review. Unfortunately, the ball was dropped, and I hope you can use this feedback to turn things around and strive for better in the future.
Response from Veterans United
Hey Addison,
Thank you for sharing this honest feedback. I’m really glad to hear the beginning of your experience felt smooth and supportive, and that the team initially met your expectations. That makes it even more disappointing to hear how things changed once you moved into the contract phase.
I’m sorry for the drop in communication and the inconsistency you experienced. You should feel the same level of support and professionalism from start to finish, and it’s clear we didn’t maintain that here. I understand how frustrating it must have been to feel like key moments weren’t handled with the attention they deserved.
I appreciate you calling this out, and I’d really like the opportunity to look into what happened and where we fell short. If you’re open to it, please reach out so I can learn more and help however I can.
You can contact me at 1-800-212-5200 or ClientAdvocate@vu.com. The Client Advocate team is available from 9 a.m. to 5 p.m. Central Time, Monday through Friday, and we typically respond the next business day if you reach out after hours.
Sincerely,
Claire S., Client Relations Manager
