Katy Reeder
Katy graduated from the University of Missouri Columbia with a degree in Social Work and later attended the University of Missouri Kansas City where she graduated with a law degree. After practicing family law for two years, Katy came to Veterans United where she takes pride in helping Veterans pursue their dreams of homeownership. Katy and her husband, Cole, have a farm in Hartsburg where the enjoy spending time with their three daughters.
Katy Reeder
Loan Officer NMLS #1246356
| Office | 800-814-1103 x4900 |
|---|---|
| katy.reeder |
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| Address | 550 Veterans United Drive Columbia, MO 65201 |
Reviews
See what 1,038 customers have said about Katy Reeder
My wife and I are happy to have our forever home. As a first time homebuyer, we were very stressed, and I do wish we had more communication. Besides wanting more communication, I feel everything went smoothly and I would work with them again, if we ever buy a new home.
The team that I worked with was not very good at communicating. I feel that my closing took longer than expected because they were slow in getting responses back to me, would not answer phone calls, and would not return voicemails. On one occasion, it took me 5 days and 3 voicemails and more calls to other people to finally get a response that I needed. They did not seem knowledgeable enough with some of the requirements for the loan, specifically surrounding the details about the trust. We were told 30 minutes prior to closing that there were more issues that might prevent us from getting the money after the loan was funded. This was mostly a frustrating and irritating experience and would never recommend Veterans United to anyone. If you’re going to target the Veteran community, you should understand that this will come with a higher than average set of expectations for the basics such as communication, clarity, timeliness, knowledge, and attitude. These are all very basic items inherent to any job and are sadly, very often missed. Veterans, however, have this drilled into them time and time again and have higher expectations of those choosing to specifically want to serve our community. We hold a higher standard and with good reason. We shouldn’t get sub par treatment just because it’s a segmented and targeted market that we operate in.
Response from Veterans United
Hi Bryan,
I'm sorry your homebuying experience was filled with so much frustration and uncertainty. I can understand how discouraging it must have been to repeatedly reach out for answers, only to face delays in communication and unexpected concerns so close to closing. You deserved timely responses, clear explanations, and the confidence that your questions were being addressed.
I especially appreciate what you shared about the expectations Veterans have when working with a company dedicated to serving their community. You're right to expect professionalism, accountability, and reliable communication, and I'm sorry your experience left you questioning those commitments. I know that reaching the closing table doesn't erase the stress and frustration you experienced along the way.
I'd appreciate the opportunity to learn more about what happened, particularly regarding the trust requirements and last-minute closing concerns. If you're open to discussing this further, please reach out to my Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com.
Sincerely,
Claire S., Client Relations Manager
Amazing help, answered all questions
My loan of Katy and my team was amazing. They helped so much and made the process so so easy. I’m very grateful!
Great expert staff.
Having knowledgeable people assisting with home buying makes the entire process less scary! They are very patient and willing to provide answers, even when questions are repeated several times. Many thanks to great teamwork and support!
