Macenzie was born and raised in Missouri, she attended High School in Northwest Indiana and found her way back to MO attending the University of Missouri where she graduated with her Bachelors in 2015. Prior to becoming a LO, she spent her first three and half years with VU as a Loan Officer’s assistant.
Macenzie married her husband, Teal, in October of 2022. They have two dogs, a dachshund, Theo, and a pit bull, Archie. You can catch them working on various projects in their home, cooking, visiting breweries, attending Mizzou games, and exploring new cities. As a proud homeowner, Macenzie finds joy in helping Veterans and service members find their perfect home!
| Office | 800-814-1103 x6846 |
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| macenzie.snoddy |
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| Address | 550 Veterans United Drive Columbia, MO 65201 |
VeteransUnited is good at getting Veterans as customers, but my experience is that once they get you their customer service is awful. I have worked with numerous lenders over the years and this is the absolute worst. I am currently trying to get my account straight since May. Customer service agents not trained/knowledgeable to assist. Gets various information but no resolution.
Response from Veterans United
Hi Abraham,
I'm sorry to hear about your experience. I can understand how frustrating it must be to spend months trying to get your account resolved without getting the answers or resolution you were expecting. That isn't the level of service we want anyone to have.
I'd like the chance to learn more about what happened and see how I can help. Please reach out to me at 1-800-212-5200 or ClientAdvocate@vu.com. The Client Advocate team is available Monday through Friday from 9 a.m. to 5 p.m. Central Time. If you contact us after hours, we'll typically respond the next business day.
Sincerely,
Claire S., Client Relations Manager
Mckensie did a great job and was very helpful!
Yes, I would recommend Veterans United Home Loans to family, friends, and others. Everyone I worked with was great throughout the entire process. They followed up regularly, responded promptly whenever I reached out, answered all of my questions, worked around my schedule, and provided all the information I needed. Thank you for making the experience smooth and stress-free! Thank you Macenzie, Melissa, Nick, Darren and anyone else that I forgot to mention.
Macenzie was super helpful, and in my honest opinion went above and beyond to help me fulfill the dream of owning my own home. Being at this point was never something I saw in the cards for me in life and Macenzie and the entire team went the extra mile to make this all come true for me.