Skip to Content
Veterans United Employee Whitney Brown

Whitney Brown

Whitney Brown has been proudly serving Veterans in their home buying and refinancing process with Veterans United since 2013. She is a Columbia, Missouri native and a huge University of Missouri Tigers fan. Whitney enjoys spending time with friends and family, including her 5 dogs.

Veterans United Employee Whitney Brown

Whitney Brown

Loan Officer NMLS #1122765

Contact Information
Office 800-814-1103 x4570
Email whitney.brown@vu.com
Address 550 Veterans United Drive
Columbia, MO 65201

Reviews

See what 807 customers have said about Whitney Brown

Photo submission from Brenda G.
5 out of 5 Stars

We would like to thank Whitney Brown and the team at Veterans United for the outstanding job they did. We have never had a team to be so attentive to all our needs. It was a long road but they were on top of everything from start to finish. If you are looking for a home please try Veterans United, they are the best.

5 out of 5 Stars
5 out of 5 Stars
5 out of 5 Stars

From start to finish VI was on top of the process making the purchase simple and covered all the bases.

5 out of 5 Stars
5 out of 5 Stars

Just like last time Whitney and her team delivered impeccable service and made this an unbelievably smooth process. Whenever people talk about their home buying experience I always brag about how wonderful Whitney is if they ever can use a VA loan to use her and her team.

5 out of 5 Stars
5 out of 5 Stars

After having a bad time with a bank for four and a half months. I came to Veterans United hoping to find relief and boy did they ever make this transition and every step along the way easy to deal with. I got daily updates, where they were at, what they needed from me and the next steps that we would address. I had direct contact when I needed it and fast responses all of which I did not get from the bank. I could be no happier.

4.5 out of 5 Stars

They was patient with us and explained everything that we didn't understand.

5 out of 5 Stars
1 out of 5 Stars

I wish the refinance process was simpler. It was disheartening to find out the property tax was not sorted during closing. It was 3 months after when I found out a payment was due and I was asked to pay out of pocket. It took 3 calls to get a rep that understood what I needed assistance with. This makes me question the process and reluctant to try again with this organization.

Response from Veterans United

Hi Lamar,

I’m sorry this was your experience. A refinance should feel clear and straightforward, and I understand how upsetting it must have been to learn months later that a property tax payment hadn’t been handled as expected. Being asked to pay out of pocket after the fact would catch anyone off guard.

I’m also disappointed to hear it took multiple calls to reach someone who could help. That kind of runaround can understandably make you question the process, and it’s not the support we want to provide.

If you’re open to it, our Client Advocate team would be happy to review what happened and help answer any remaining questions. You can reach them at 1-800-212-5200 or ClientAdvocate@vu.com, Monday through Friday from 9 a.m. to 5 p.m. Central Time.

Sincerely,
Claire S, Client Relations Manager

See More Reviews