Zach Kieffer
Zach Kieffer is a VA loan expert, who started with Veterans United in 2011 after graduating from the University of Missouri. He was born and raised in Missouri with his big family of four sisters and a brother. In his free time you can find Zach visiting and marking countries off of his bucket list or just spending time with family and friends. Zach is also a huge sports fan, who roots for his local Tigers, Cards and Blues teams.
Zach Kieffer
Loan Officer Team Lead NMLS #1025330
| Office | 800-814-1103 x5972 |
|---|---|
| zach.kieffer |
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| Address | 111 Corporate Office Drive, Suite 400, Earth City, MO, 63045 |
Reviews
See what 765 customers have said about Zach Kieffer
The process of refinancing started smoothly however, after weeks and weeks of document requests and going back to the same sources multiple times for different documents I became frustrated. I was told one thing multiple times while another was taking place behind the scenes. I was told things would be done before closing and they were not, when closing time rolled around I messaged and got no response to my questions. I was left to either sign the paperwork and agree to terms I was frustrated with or delay an already frustrating process even longer. Can’t say I would recommend to my fellow service members.
Response from Veterans United
HI Wesley,
Thank you for sharing this feedback. I’m sorry the refinancing process became so frustrating, especially after repeated document requests and feeling like you weren’t getting clear or timely answers. I can also understand how difficult it must have been to reach closing with unanswered questions and feel like your options were to move forward or face another delay.
That isn’t the experience I want any borrower to walk away with, and I’d appreciate the opportunity to learn more about what happened. Please reach out to me and the Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com so I can look into your experience more closely.
The Client Advocate team is available from 9 a.m. to 5 p.m. Central Time, Monday through Friday. Messages received outside those hours are typically answered the next business day.
Sincerely,
Claire S., Client Relations Manager
The best team i ever worked with God Bless you all
Everyone on the team was extremely helpful and made the process very easy!!
The entire veterans United team was very helpful and made buying our first home easy!
We absolutely loved working with Veterans United on getting our home loan! The Loan team were amazing and helped us every step of the way to help our dreams of becoming first time homeowners come true! We are definitely blessed to have our loan team there with us every step of the way!
Zack and team were great. Supported me from application through closing. Cannot recommend them enough!
