Anne Kuster
Anne attended the University of Missouri and received a Bachelor of Science in Business Administration. She has been helping Veterans and their families purchase homes using their VA benefits since 2013. In her free time she enjoys traveling, being outdoors, and spending time with her friends and family. Anne takes great pride and enjoyment in serving Veterans and all of their VA loan needs.
Anne Kuster
Loan Officer NMLS #1068788
| Office | 800-814-1103 x4374 |
|---|---|
| anne.kuster |
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| Address | 11274 Renner Blvd Lenexa, KS 66219 |
Reviews
See what 1,422 customers have said about Anne Kuster
VU makes a complicated process a little bit easier. We are enjoying our new house immensely! The great team at Veterans United and our realtor Heidi helped us tremendously! Thank you!
Anne Kuster was great. I look forward to working with her for my next purchase.
Anna, Carter, Cara, and I believe Jeff were amazing
Everyone from Sarah to Brent to Kaitlyn to Anne was great never had any issues I called if they didn’t have the answer, they found the answer and got right back to me.
As first time home buyers, we thought we were in for a STRESSFUL experience. But using VU has made it so stress free. It is so important to be able to trust those who are helping with such a huge life change, and VU definitely is!
I used VU on three separate buys. The first experience was flawless. Ryan Cannon is incredible. He made me want to use VU a second time. That was literally the worst experience I've ever had anywhere. The woman who headed everything up was a (insert explative here)! I thought that this experience was a fluke, so against my better judgement, I used VU a third time. I can't say that the people on the customer facing side was terrible. HOWEVER, VU had in their possession ALL paperwork regarding the home I was buying for almost a month. One week before closing, they throw a water test/inspection on the well water. One week, when they had ALL the info on the house. Thus, delaying signing by over a week. The expertise on your underwriters team is lacking and unprofessional. This never should've happened.
Response from Veterans United
Hi Chris,
Thank you for sticking with us across multiple homebuying experiences and for taking the time to share this. I’m really glad to hear your first experience with Ryan stood out in a positive way, but I’m genuinely sorry that your later experiences didn’t live up to that same standard.
I can understand how frustrating it must have been to run into delays so close to closing, especially when you had already provided documentation well in advance. Situations like a late-added water test can feel unexpected and disruptive, and I’m sorry for the stress that caused. Your feedback about communication, timing, and the underwriting process is important, and it’s not the experience we want anyone to have.
I’d really appreciate the opportunity to take a closer look at what happened in your most recent loan and better understand where things broke down. If you’re open to it, please reach out so I can review your file and help address your concerns directly.
You can contact me at 1-800-212-5200 or ClientAdvocate@vu.com. Our team is available from 9 a.m. to 5 p.m. CST, Monday through Friday, and we’ll follow up as soon as possible if you reach out outside those hours.
Sincerely,
Claire S., Client Relations Manager
They went out of their way to make a stressful situation stress-free. This is great for someone who deals with anxiety issues like me. It only took 30 days to close on my future home. I would recommend Anne Kuster if you're looking for a great loan specialist.
As first-time homebuyers, the process can feel a bit intimidating — but working with Veterans United made all the difference. Anne and the entire Veterans United team were with us every step of the way. They answered every question we had, no matter how big or small, and made sure we felt confident throughout the entire process.They even helped us find the best insurance, and their concierge service is truly top of the line — assisting with all the little details that come with moving to a new location.Without a doubt, choosing Veterans United was 100% the best decision we made. We are so grateful for their guidance, professionalism, and support!
This was my second time using Veterans United, and once again, they exceeded my expectations. The entire loan process was smooth, well-organized, and clearly communicated from start to finish.Anne Kuster and her team were extremely helpful, responsive, and professional. They took the time to answer all of my questions and made what can often be a stressful process feel simple and manageable.I truly appreciate their dedication and support, and I highly recommend Veterans United to any veteran looking for a reliable and knowledgeable lender.
