| Office | 800-814-1103 x2386 |
|---|---|
| ben.long |
|
| Address | 11274 Renner Blvd Lenexa, KS 66219 |
communication and planning between veterans united, me and third party companies was poor. i was days before closing and was told i needed a well test (VU was aware that the house had a well several months before a test was ever brought up to me) also had a home inspection that stated no repairs needed and was informed days before closing that i did have repairs somehow. these two things pushed my closing date through no fault of my own and changed my interest percentage making my payment substantially higher. these items should have been brought to my attention much sooner. other than that everyone was helpful and explained things very well.
As the first time homebuyer and potentially only home buyer, there are little things questions, you don't know. You have that would be difficult on your own, i would recommend working with this group again
It helps to take frustration out of the process.
Had problems with communicating at the end was very frustrating
Response from Veterans United
Hi Wes,
I’m sorry communication became frustrating toward the end of your experience. I’d appreciate the chance to learn more. Please reach out to my Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com.
Sincerely,
Claire S., Client Relations Manager
For a first time home buyer, my Veterans United team was truly amazing. They left no stone unturned and made this process seamless and stress free. You guys are truly amazing!