Brandon grew up in Springfield, IL and attended the University of Missouri. After a long career in the service industry, he decided to focus his passion for helping others towards getting our Veterans and military into homes. Outside of work, Brandon loves to stay active with his wife, Brooke, and daughter, Lucy. Brandon and Brooke love to travel and eat their way through all the different cultures of the world, or pretend to be able to cook like them at home in the kitchen.
| Office | 800-814-1103 x7629 |
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| brandon.sterr |
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| Address | 550 Veterans United Drive Columbia, MO 65201 |
Brandon and Heather did a wonderful job.
As a first time homebuyer who was completing the process from a remote location due to work, I had a lot of questions. There were several issues that arose during the closing process that were not necessarily at the fault of Veterans United, however, I had the most difficult time obtaining information from anyone on the VU loan team during those moments. I called multiple people on several occasions, and left voicemails when they didn’t answer, but was frequently met with zero response. The day of closing, my realtor was under the impression that I could lose the house because he was apparently told that VU would not fund the mortgage until physical copies of the closing documentation were received. I then called Brandon (loan officer) who immediately began to condemn my realtor and sounded annoyed that I was calling for reassurance. He said there was nothing to worry about, that they were working on funding the mortgage, and he would reach back with an update. I literally never heard back from him. Thankfully everything seems to have turned out alright and I have a home on the other end of this interstate move. Due to the lack of communication during this process, I would not currently recommend Veterans United.
If you can provide the necessary paperwork, they move fast!!!😊
Biggest problem I had was communication with someone