Jake Force
Jake Force is passionate about helping Veterans and service members achieve the dream of homeownership and is an expert in the VA home loan. In his spare time, he enjoys spending his time hunting, fishing, and grilling.
Jake Force
Senior Loan Officer NMLS #1040763
| Office | 800-814-1103 x1554 |
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| jake.force |
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| Address | 111 Corporate Office Dr., Earth City, MO 63045 |
Reviews
See what 271 customers have said about Jake Force
Jake and his team were a pleasure to work with and made my usually complicated process very easy! Everybody was so friendly they made me feel like family!
Highly dissatisfied with Veterans United Home Loans for passing my loan off to a foreign partner during my refinance. I went from talking to people I felt like I recognized and understood to a severe language gap with a financial provider who can’t even pretend they care who they’re financing. Up until this point, I would’ve highly recommended Veterans United Home Loans. now I will let people know to stay as far away as possible. This is not the service or the people that veterans want to be dealing with.
Response from Veterans United
Hi Christopher,
I’m really sorry to hear how frustrating this experience was, especially after you previously felt confident recommending Veterans United. Feeling comfortable with the people guiding you through a refinance is incredibly important, and I’m sorry that the transition in who you were working with left you feeling disconnected and unsupported.
Clear communication and a personal level of service matter a lot to us, so it’s concerning to hear that this part of the process felt so different from your earlier experience. I’d really like the opportunity to better understand what happened and review the details of your refinance so we can address the concerns you’ve raised.
If you’re willing, please reach out to me or the Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com. We’re available from 9 a.m. to 5 p.m. Central Time, Monday through Friday, and if you contact us outside those hours we’ll typically follow up the next business day. Your feedback is important, and I’d appreciate the chance to talk with you directly.
Thank you for taking the time to share your experience.
Sincerely,
Claire S., Client Relations Manager
Working with Jake and Rachael was an absolute pleasure during our home buying process. Both were punctual with communication and kept us informed through the entire process. 10/10 recommend.
This process was quick and easy.
