Johnna spent her childhood growing up in Columbia MO and went on to graduate from William Woods. She has been with Veterans United Home Loans since 2011. She is very family oriented, with a strong commitment to loyalty and honesty. Johnna makes it her priority to try to provide education, and assistance to every service member who she works with. She is honored to be able to assist the men and women who have served our country so selflessly and to show her appreciation for them, as well as their families who give up so much as well. She is a hard worker, and committed to helping her clients achieve their goals of homeownership, whether that be right away, or years down the road.
| Office | 800-814-1103 x3583 |
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| johnna.dunlap |
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| Address | 550 Veterans United Drive Columbia, MO 65201 |
Nick Gemming and Johnna Dunlap were the worst lenders I’ve ever seen made this whole process unbearable. Between the lack of communication (Johnna), lack of professionalism (Nick) and lack of job understanding. My major complaint is they waited until the week before my closing to do a 2year rental history, problem was both of my old complex had been sold off to different management. It too almost a weekend and a half for both apartments to send a zero balance. Then Nick was upset that I didn’t know an apartment I lived in two years ago sold management. I plan on reporting them both. Nick also said he was dealing with too many files at once, almost as to excuse his act.
Response from Veterans United
Hi Tiara,
I’m sorry this experience left you feeling frustrated and unsupported by your loan team. I can understand how stressful it was to be asked for rental history documentation so close to closing, especially when changes in property management made getting those records more complicated and time-consuming. Having that added pressure so late in the process would be frustrating.
I’m also sorry the communication and interactions you described added to an already stressful situation. You deserved clear explanations about what was needed, why it was needed, and what to expect as you approached closing.
I take this feedback seriously and would appreciate the opportunity to better understand what happened throughout your experience. Please reach out to me at 1-800-212-5200 or ClientAdvocate@vu.com so I can learn more.
Sincerely,
Claire S., Client Relations Manager
Great people they take the time to explain and answer any questions no matter how small.the team I had was great. My only concern is that I hope that anyone who use this company gets the the people who helped me.all I had to to was sit back do my Todo list and wait for my closing date. Great people excellent company I would recommend them to all veterans who want to purchase a home.
Johnna and team were amazing! This was our third time working with VU and as always flawless from start to finish!
You all did an amazing job! There was good communication, and everyone made the home buying experience so much less stressful. Thank you for all your hard work. We couldn't recommend Veterans United enough!