I am proud to serve those who have served our country. My husband and I used a VA Home Loan to purchase our first home. As your loan officer, I will strive to make your home buying experience enjoyable.
I was born in Texas, raised in Wisconsin and graduated high school in Missouri. I have my undergraduate degree in Business and my MBA from the University of Missouri. My husband Aaron, also a Veterans United employee, has served in the Air National Guard for 12 years.
I am here to answer your questions and I am looking forward to working with you!
She was willing to work with us to make our home buying experience the least stressful as possible.
She was dedicated over a long period of time and hung in there for us. She was just awesome.
Yes. Katie was helpful and supportive!
Katie was so amazing in so many ways. She was always there to pick up the phone and answer any questions I had. She was also always clear, respectful and friendly.
Always got back to me very quickly and would take the time to listen carefully to my questions and concerns. Could not imagine a better loan specialist.
Katie and her team were quick to respond to all questions and concerns. I could tell immediately that she has a wide range of experience in VA loans and I never felt that she was too busy to for my questions. I don't know how many clients she was servicing at the time of my loan but I didn't at all feel like I was being ignored.
Katie handed us off to Cameron who didn't seem to know what he was doing, understand the time zone differences between Missouri, Nebraska, and Washington. We were given anxiety-inducing deadlines, but materials were sent to wrong addresses. We were told to sign, not to sign, and it took the title company to inform the LENDER that signatures were good for 10 days and we didn't need to waste an extra week rescheduling available time since I work for a living and can't just drive 30 minutes one way to sign for an hour and drive back to work without giving some notice.
Response from Veterans United
Roberta, thank you for providing detailed feedback and acknowledging where things went wrong. We take these situations seriously and will be using your experience to improve for the future. Our Client Advocate team is available if you wish to discuss further. We apologize that you did not experience a simple and enjoyable home buying process.
Yes, she was promt with her responses. She made this process go smoothly.