I am proud to serve those who have served our country. My husband and I used a VA Home Loan to purchase our first home. As your loan officer, I will strive to make your home buying experience enjoyable.
I was born in Texas, raised in Wisconsin and graduated high school in Missouri. I have my undergraduate degree in Business and my MBA from the University of Missouri. My husband Aaron, also a Veterans United employee, has served in the Air National Guard for 12 years.
I am here to answer your questions and I am looking forward to working with you!
Ms. Hayes performed terribly when it came to keeping me informed throughout the loan process. She never once bothered to walk me through the documents I was signing or reviewing, I didn't understand anything I was putting my signature on, and on closing day I was blindsided at the very last minute when I found out that I owed nearly $6,000. Throughout the flurry of emails that followed, Ms. Hayes never once accepted responsibility for the fact that she failed to walk me through the process or keep me informed, and in fact at one point took a tone that bordered on condescension. She finally stated that she didn't walk me through the stacks of documents I signed because I'm stationed overseas and don't have a US phone number. The only thing I can take away from that is that VU can't bother to assist its clients if doing so would be mildly inconvenient.
Response from Veterans United
John, thank you for providing this open feedback regarding your loan experience. We look for every possible opportunity to improve and promote customer service. Our Client Advocate team will be researching these comments further to ensure a better experience for future customers.
Katie was great all the time and able to answers my questions. Very thorough!
We loved working with Veterns United and Katie. They answered all our questions and made the process easy and fast. Thank you so much!
Katie was very responsive and when I called her, the call very rarely went to voicemail which was very convenient. She was friendly, professional, transparent and swift.
Upfront and honest