Kelsey Riggs
Kelsey has a rich background, having attended the University of Missouri and spent a decade in the healthcare industry before joining Veterans United. She is passionate about helping veterans achieve their dream of homeownership. When she's not assisting veterans, Kelsey enjoys spending quality time with her two children, Jase and Landri. She is an avid supporter of Mizzou sports and the Kansas City Chiefs, loves to cook, and enjoys outdoor activities.
Kelsey Riggs
Loan Officer NMLS #1884444
| Office | 800-814-1103 x5406 |
|---|---|
| kelsey.riggs |
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| Address | 550 Veterans United Drive Columbia, MO 65201 |
Reviews
See what 369 customers have said about Kelsey Riggs
I love my house and I am soo thankful for veterans United especially Kelsey who was a huge help and made it soo easy for me!!
Honestly expected better. The communication was terrible there were so many times I could not get ahold of my loan team in a timely manner. I was constantly being told two different things about the loan process. Kelsey Riggs would tell me one thing and Anna Barton would tell me that was not correct and give me different information. I was told on several occasions “that’s not my lane ask Kelsey or Ask Anna” and neither of them could give me answers to my questions. Leading to many false claims about rates and credit checks. Kelsey told me the hard credit pull was not done, Anna told me the same day right after speaking to Kelsey that it was done. Kelsey told me the hard pull would not be done until closer to closing for rate purposes which ended up not being true. I was never notified prior to locking in the rate and even at the end when asked was told they locked it in when I was previously told it wasn’t locked and I would be notified before they did any rate lock. I was left to guess about paperwork until after I had already signed because no one would answer their phone or email until it was signed. I would definitely recommend finding any other company to work with. This was not my first home and if it was I would have probably gotten screwed worst than I did. In the end I am stuck with a rate I didn’t approve and a higher mortgage than I had told the loan officer I was budgeting for. I am still waiting to hear back from Kelsey about an escrow adjustment for the property taxes that were included that I do not have to pay due to being 100% VA rated. They promised credits and discounts but in the end they were empty promises. I am very sorry I did not go with my previous loan servicer. After this experience I will not be using VU ever again! All I can say is beware! I am definitely looking into a formal complaint against them!
Response from Veterans United
Hi Lori,
Thank you for taking the time to share your feedback. I'm sorry to hear that your experience was marked by inconsistent communication, unanswered questions, and confusion throughout the loan process. I understand how frustrating it can be when expectations aren't clearly communicated and you don't feel confident that you're receiving consistent information during such an important financial decision.
It's especially disappointing to hear that the experience left you feeling unsupported and dissatisfied with the outcome. We want every borrower to feel informed and confident throughout the process, and I'm sorry that wasn't your experience.
I appreciate you sharing your perspective. Feedback like yours helps us better understand where we can improve and provide a better experience for future borrowers.
Sincerely,
Claire S., Client Relations Manager
Kelsey and her team were wonderful!! She was on top of everything. She was very experienced and knew how to navigate through so our experience was smooth and flawless. I could always call and she would respond right away!! I would definitely recommend her and her team.
I would specifically point to Kelsey Riggs and Shari Wooldridge who BOTH handled my home-buying process with expertice and patience
Beyond understanding of our family's needs and worked extremely hard to get us into our new home in a timely manner. Second time we've used VU and if we are to buy another house we would use them again. Amazing work from everyone at VU.
Each dept was very communitive and very friendly.
