Ryan Mason is a VA loan expert here at VU. Ryan started out working for outdoor recreation companies while volunteering for charities that helped wounded Veterans before deciding to work for VU and help Veterans achieve the dream of home ownership. He was born in California and raised in St. Louis, Missouri before moving to Columbia for school and his first career. Ryan can always be found outdoors enjoying nature when he isn't in the office, usually with his family and friends. Be it hunting, fishing, traveling, or water sports, he is always trying to enjoy the outdoors.
| Office | 800-814-1103 x2916 |
|---|---|
| ryan.mason |
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| Address | 550 Veterans United Drive Columbia, MO 65201 |
We were a bit upset that after we spent 1 3/4 hours signing all the paperwork with the notary (155 pages), that somebody or some way there was an error in the printing and the title co rejected the entire thing and we would have to redo it! So we spent another 1 3/4 hours with a different notary redoing all the signing! It was extremely inconvenient.
So glad I used veterans United they made the process very smooth.
My process was quite complicated and often disappointing, lacking organization and communication. I was told one thing, only to be told something completely different. Overall, this process should have been smoother.
Response from Veterans United
Hi Julian,
I’m really sorry the process felt complicated and disappointing. Being told one thing and then hearing something different is frustrating, and I understand why this experience fell short of what you expected. I appreciate you taking the time to share this feedback.
If you’re open to it, our Client Advocate team would be glad to listen and better understand what happened. You can reach us at 1-800-212-5200 or ClientAdvocate@vu.com.
Sincerely,
Claire S.
Client Relations Manager