Zach Ward
Zach grew up in various parts of the country and graduated from the University of Missouri with a Bachelor's Degree in Business Management and Entrepreneurship. He is a passionate loan officer dedicated to making a difference in the lives of veterans through helping them achieve the dream of homeownership. Having personally utilized the VA loan with his wife who is an Air Force veteran, he brings a unique perspective to the table and is well-equipped to enhance the home buying journey for veterans.
When Zach is not working, he enjoys spending time with his wife Zoe and two dogs Myla and Frank. He also enjoys spending time with his family at the Lake of the Ozarks, racing his car, and staying active in the gym.
He believes that there is nothing more rewarding than serving those who have served. Your business and your referrals mean the world to Zach.
Zach Ward
Loan Officer NMLS #1828991
| Office | 800-814-1103 x5047 |
|---|---|
| zach.ward |
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| Address | 550 Veterans United Drive Columbia, MO 65201 |
Reviews
See what 190 customers have said about Zach Ward
Working with Zack and his team was a blessing. This whole process was as smooth as could be. We couldn't be more pleased.
Zach and his team were extremely helpful and answered all my questions.
Working with Zack and his team at Veterans United was truly an outstanding experience from start to finish. As VA loan borrowers, we felt completely supported every step of the way. The team was always quick to answer our questions. They made sure we understood the process, which gave us a lot of confidence.
Our concierge, Jared was an added bonus. He was incredibly helpful, offering thoughtful guidance, helpful tips, and useful tools that made everything feel more manageable. It really felt like we had a full team behind us.
One of our favorite parts was the app. It kept us informed at every stage and made the process so easy to follow. The to do lists were especially helpful in keeping us organized and on track, which made a potentially stressful process feel smooth and straightforward.
We couldn’t be happier with our experience and would highly recommend Zack and his team to anyone looking for a knowledgeable, responsive, and supportive lender. They truly went above and beyond!
Honestly, the loan officer was not truthful upfront. Even when first contacted the staff became aggressive, and later into the ordeal I surmised he was bamboozling me about interest rate, which I was adamant I didn't want to buy ! I verbalized I was just to buy the home outright with cash, which was met with more salesman tactics. It was round & round of garbage about V.A rates changing everyday & when I spoke with other loan officer I was told the rates were at the rate 5.25 without buying points! But all I got from your agent was locked it in , never mentioning $7000 charge was not in my interest , and I surmised after seeing my bank statement, I felt targeted as if to loan sharking. That loan officer never answered the last e-mail on all my concerns about unfair lending with VU and all my concerns when I saw estimate went from 23, 000 to $29,000 ...fraud.
The whole interaction w my loan officer & VU personnel stressed me out! I really don't have anything positive to say about my experiences with VU and will have my concerns addressed further.
Response from Veterans United
Hey Rosetta,
I’m really sorry to hear how upsetting and stressful this experience felt from start to finish. What you’ve described around communication, pressure, and uncertainty about your loan terms is not how the process should feel, and I can understand why this left you frustrated and concerned.
I’m especially troubled to hear your concerns about how the interest rate and points were presented, along with the increase in your closing costs. Those are important details that should always be clearly explained so you can make informed decisions with confidence. Feeling like you weren’t given straightforward information or that your questions went unanswered is something I take seriously.
I’d really like the opportunity to look more closely at your loan file, including the communication you received and the changes you mentioned, so we can better understand what happened and provide you with clear answers.
If you’re open to it, please reach out to me directly at 1-800-212-5200 or ClientAdvocate@vu.com. The Client Advocate team is available from 9 a.m. to 5 p.m. Central Time, Monday through Friday, and we’re happy to follow up the next business day if you contact us after hours.
Sincerely,
Claire S., Client Relations Manager
Easiest home buying process I have ever had! The entire team was helpful from start to finish and answered any questions I might have had.
The team was easy to get in touch with with and helpful with all questions during the process
They did Great! Answered all of my questions and had great response times!
Zach is one of my favorite Loan officers! He has excellent communication. Zach is super responsive to inquiries and works as a partner. Not to mention he got my deal clear to close in just 14 days
Zach and his team are always so helpful and make sure every step of the process was as smooth and easy as possible
