Aaron Hayes
I love my job. Every day I get to help men and women finance the home they have always wanted. It’s an honor to serve those who have served our country.
Aaron Hayes
Loan Officer NMLS #1144691
| Office | 800-814-1103 x3516 |
|---|---|
| ahayes |
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| Address | 550 Veterans United Drive Columbia, MO 65201 |
Reviews
See what 799 customers have said about Aaron Hayes
We were super happy with the team at Veterans United and how much help we got navigating our first home purchase. Feels great to be a Proud Veteran Homeowner!
Veterans United Home Loans are completely honest, and are here to help us Veterans. Buying a home or to refinance one .
Absolutely the worst experience. Everybody listed on the "MY-TEAM" portal feels like they are actively trying to avoid you. When trying to contact them, no matter the time of day, you'll never get through to someone; you'll have to leave a voicemail every time. communication sucks, and your account is handled by everyone in their office. You don't have a dedicated team, and they do not care about deadlines; you'll have to stay on top of them if you're concerned about deadlines. Furthermore, your account will be handled by so many people that you become just a number/ quota to the point they're confusing you with other people and lie about your first mortgage payment date. I will never use Veterans United again.
Response from Veterans United
Hi Jakob,
Thanks for sharing your experience. I'm truly sorry to hear how frustrating this process was for you. Feeling like you couldn't reach your team, having to repeatedly follow up, and receiving inconsistent information is not the experience I want anyone to have.
I understand how discouraging it would be to feel like you were being passed between different people instead of receiving clear, consistent support. Communication is an important part of the homebuying process, and I'm sorry we didn't provide the level of service you expected or deserved.
I'd appreciate the opportunity to learn more about what happened and review your experience with our team. If you're willing, please reach out to me at 1-800-212-5200 or ClientAdvocate@vu.com. The Client Advocate team is available Monday through Friday, 9 a.m. to 5 p.m. Central Time. If you contact us outside those hours, we'll typically respond the next business day.
Thank you for taking the time to share your feedback. It helps us identify where we need to do better, and I'd appreciate the chance to speak with you directly.
Sincerely,
Claire S., Client Relations Manager
I wasn’t ever able to get ahold of anyone on my team with veterans united. Nothing was ever explained to me by them and I hate that everything communication wise was done through the app and email.
Response from Veterans United
Hi Daniel,
Thank you for sharing your feedback. I'm sorry to hear you left the process feeling unsupported. We understand how important it is to be able to reach your loan team and receive clear explanations throughout the homebuying process, and I apologize that this wasn't your experience.
While many of our tools are designed to make communication more convenient, we understand they should never replace personal, timely conversations when they're needed most. We appreciate you bringing these concerns to our attention, as feedback like yours helps us identify opportunities to improve.
If you have any additional questions or concerns, our Client Advocate team is available at 1-800-212-5200 or ClientAdvocate@vu.com.
Sincerely,
Claire S., Client Relations Manager
Always follow up on my requirement and quick to response on my need to do list.
Aaron and the whole team were amazing.
You all made the process stress free and so thoughtful!
The gift box was an added (awesome) thought, even my dogs say thank you, they loved the treats!!
I appreciate how quick VU was with verifying our paperwork. I also appreciate how I could contact someone at any time and get answers throughout the process.
