Casey Martin
Casey Martin has been at Veterans United since graduating with honors from the University of Missouri. Casey studied Business Administration with an emphasis in Marketing. With a hard work ethic and a military family history, Casey prides himself on making his clients feel comfortable and making their financing go as smoothly as possible.
In Casey's spare time he enjoys playing/ watching any sporting event. Casey also enjoys the great outdoors, especially fishing with his father.
Casey Martin
Loan Officer NMLS #376814
| Office | 800-814-1103 x3271 |
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| cmartin |
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| Address | 550 Veterans United Drive Columbia, MO 65201 |
Reviews
See what 1,556 customers have said about Casey Martin
Thank you to Veterans United for all of the assistance! Casey, Drew, Zachary and Susan were top notch!
Casey and the team we're awesome! They really connected with me and my family, understood our needs, connected us to the right people, and helped us have a very smooth closing. We are very happy in our new home and we're so glad VU helped make it happen!
Very helpful and always available quickly to answer questions or fix issues that arise
My whole team did an excellent job, Especially Marc Johnson.
Noah Farnam and Jaclyn Shaw were amazing, along with the rest of the team I couldn’t be happier! Noah worked with me even when he was off and visiting family and treated me as if we had been longtime friends. Highly recommend working with this great team!
We had a few hiccups along the way, but I am going to say that Casey is responsive , I would always reach out to him in the future, my 2nd time with Veterans United and Casey.
The communication was horrible during the home-buying process. This caused us to prolong the process, led to multiple delays, and required us to submit many of the same documents more than once. Several times we were pressed to do list items as soon as possible that weren't needed at that very moment, but when important documents, such as the pest inspection expiration, came, we were told a mere 28 hours before it was no longer good for closing. We rushed to get the inspection done as soon as we could, with the company making time for us in their already busy schedule, taking the time to drive to a rural location over 40 minutes from their location. Pest inspection was completed and sent by 4:30 Thursday so that we could keep our Friday closing, but we were told Friday morning around 10 am that this was not the case because of understaffing. It has been extremely frustrating dealing with all of these different things for us to do, poor communication with us, and really a lack of care on VU's part. My last home-buying experience was great, but this was an absolute nightmare I wouldn't want anyone else to go through.
Response from Veterans United
Hey Thomas,
I’m really sorry this process felt so frustrating and disorganized for you. Communication plays such a big role in keeping everything on track, and I can understand how repeated document requests, shifting priorities, and last-minute issues would make this experience feel overwhelming.
The situation you described with the pest inspection and the rush to meet a closing timeline, only to have things change the next morning, sounds especially stressful. I’m sorry for the added pressure that put on you, particularly after going out of your way to get everything completed quickly. That’s not how this process should feel.
You deserved clearer guidance on what was needed and when, along with better coordination to help avoid delays like this. I also hear your concern about the overall lack of communication and care, and I regret that this experience didn’t reflect the level of support you expected.
I’d really like the chance to look more closely at your file, including the communication timeline and how these requests were handled, so we can better understand what happened. If you’re open to it, please reach out to me directly at 1-800-212-5200 or ClientAdvocate@vu.com. The Client Advocate team is available from 9 a.m. to 5 p.m. Central Time, Monday through Friday, and we’re happy to follow up the next business day if you contact us after hours.
Sincerely,
Claire S., Client Relations Manager
