Charlie Marshman
Charlie grew up in Wisconsin. He loves God, family, good food, and the Green Bay Packers. He married young and way out of his league to his wife Jaimee over 15 years ago. They have three kids, 2 girls, and a boy. They love going on adventures as a family and serving together with their local church.
Charlie says, “VU operates in a way that just seemed natural to who I am at my core. Not only are we a cutting-edge company, but we are also a big family who works together with integrity, always striving to be the best. I try and live my life the same way. I love helping Veterans land in the perfect home so they can keep living the dream as well."
Charlie Marshman
Loan Officer NMLS #2070027
| Office | 800-814-1103 x7699 |
|---|---|
| charlie.marshman |
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| Address | 550 Veterans United Drive Columbia, MO 65201 |
Reviews
See what 244 customers have said about Charlie Marshman
Charlie was excellent for us from the first call. I would rate him a solid 10. Once our account was transferred to Carrie (the assistant) it went downhill from there. We received numerous requests for the same information. (Requests that in previous home purchases or refinances they were able to get on their own). My company boss received so many requests for the same info they called me and said it needed to stop.COMMUNICATION was almost non-existent. If you didn't check the dashboard, you would miss things that needed to be done. The assistant did not attempt to follow-up or check in and rarely answered the phone. If she was in charge of our refinance, we would have stopped the process and went elsewhere.The biggest problem is that I went from a regular W2 employee for 10 years with the same company to a 1099 employee with the same company with no financial or position changes. They did not know how to deal with that. So, if you are a 1099 employee BEWARE. You may need to look elsewhere.The Underwriter they assigned us was terrible. Our to-do list grew by the day.In short, yes, I would recommend Veteran's United because they did get the job done - eventually.
Response from Veterans United
Hi John,
Thank you for taking the time to share such detailed feedback. I’m really glad to hear Charlie made a strong first impression and took great care of you early on. I’m also sorry that the experience became frustrating once your file moved forward. Repeated requests, lack of follow-up, and unclear communication are not what we want for anyone, and I can understand how exhausting that must have been.
Your comments about the 1099 transition are especially important. Even when someone’s role and income are stable, that shift can add complexity, and it’s clear we didn’t make that process feel as smooth or well-managed as it should have. I’m also sorry for the added stress caused by the growing to-do list and underwriting experience.
I do appreciate you sticking with us through it and acknowledging that the loan ultimately closed, but I hear you that it took longer and felt harder than expected. I’d really like the chance to look into this further and share your feedback with the right teams. If you’re open to it, our Client Advocate team would be happy to connect. You can reach us at 1-800-212-5200 or ClientAdvocate@vu.com. We’re available Monday through Friday from 9 a.m. to 5 p.m. Central Time, and messages outside those hours are typically returned the next business day.
Thank you again for your honesty and for giving us the opportunity to learn from your experience.
Sincerely,
Claire S., Client Relations Manager
Charlie went above and beyond to make sure that every single thing was done correctly.And he went out of his way to check personally on every detail of our loan from start to finish and kept us informed, worked with our realtor and made sure that every single thing was taken care of so that we didn't have to worry. He managed the team appropriately and made decisions that helped us close in a timely manner.
Ive tried my best to get people to go with one of the greatest ive ever met.
Th team worked together with me on buying the house. Carrie kept on me to provide the information required and from start to finish only 30 days and I was in my new home
Very helpful. We were pushed for time and they made it all come together in time. Great people. Thank you all.
