Meghan has been in the mortgage industry as a VA loan expert since 2016. She is passionate about helping Veterans and military families achieve the dream of homeownership. She takes pride in her ability to serve those who have sacrificed so much for our country. Most of her time away from work is spent with her family, friends, and her two labs (Jackson and Blue). She stays active by hiking, fly fishing, kayaking, camping and horseback riding. Her recent adventures include road trips visiting our country's national parks to further explore the great outdoors!
| Office | 800-814-1103 x5177 |
|---|---|
| meghan.blaine |
|
| Address | 550 Veterans United Drive Columbia, MO 65201 |
I was so fearful when starting the process to buy a home. I was afraid of being disappointed with being turned down. All of my fears were put to rest after the first call from Veterans United. I was treated with such respect and personal care. It was like having a friend holding my hand through the whole process. They even provided a beautiful care package for our fur baby Foxy. Can't wait to proudly wear my t-shirt.
Working with the entire team was amazing. Everything was straight forward and easy to do.
In the last two weeks prior to closing, there were some significant issues. The first issue was them not communicating with us about the VA's 10 day approval window and the deadline necessary for all documentation in order to meet our 30 day closing contract. This could have caused us to violate our contract with the seller, lose the ernest money, and the house. Secondly, we were told to sign documents, that had errors and or needed to be updated, that they said weren't the final version and weren't sent to the VA for final approval. None of this was true and it seems like either negligent or fraudulent misrepresentation. Making the necessary changes later could have put as at risk of violating our 30 day closing for a second time. The down payment amount and loan amount weren't what we had discussed. When confronted with these issues, multiple different, what seem like excuses, were given to us. It's a lot to explain but there's lots of messages and emails to support this. I hope someone from Veterans United reaches out for a more in depth explanation so this type of stuff doesn't happen to another customer.
Response from Veterans United
Hi John,
Thank you for taking the time to share this. I’m really sorry to hear how stressful and concerning these last-minute issues were, especially with the potential risk to your closing timeline and contract. Situations involving unclear deadlines, changing numbers, and document concerns can feel overwhelming, and I understand why this raised serious concerns for you.
You should have been able to rely on clear, accurate communication throughout the process, particularly when it comes to timelines and documentation tied to VA requirements. I’m sorry for the confusion and frustration this caused.
I’d truly like the opportunity to take a closer look at your experience, including the messages and emails you mentioned, to better understand what happened and where things broke down. If you’re open to it, please reach out to me directly at 1-800-212-5200 or ClientAdvocate@vu.com so we can review everything together.
Our team is available from 9 a.m. to 5 p.m. CST, Monday through Friday, and we’ll follow up as soon as possible if you reach out outside those hours.
Sincerely,
Claire S., Client Relations Manager
The entire team at Veteran's United made what could have been a very stressful process a breeze. Communication was timely and accurate and we couldn't be more pleased with how professional everyone at VU was.
I am very grateful for the support and encouragement that I have received from each and every member that assisted me !! There such wonderful people and so understanding of things and always there when you need assistance I appreciate each and every single one of you!!