Shawn Stewart grew up in Chicago, IL before attending the University of Missouri. Shawn is an experienced mortgage professional and is passionate about helping veterans get into homes. As a man who studied financial planning in college, Shawn understands the importance of financial education and takes great pride in walking veterans through every step of the mortgage process. He enjoys the outdoors, spending time with friends, and cooking.
| Office | 573-876-2600 x5191 |
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| shawn.stewart |
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| Address | 11274 Renner Blvd Lenexa, KS 66219 |
Shawn and his team were awesome! Professional, efficient and courteous service from start to finish. If ever I need to purchase again, I’d seek them out. And of course, I highly recommend. Thank you!
It started out great but just got more and more stressful and felt more difficult to get answers/communication. Things ended up getting confused and we struggled to find who to speak with and what next steps were. At the end, things felt rushed and chaotic. It felt as though we were constantly having to validate ourselves throughout the process and a lot of tedious work that we have never had to prove before...this was our third time buying a home and the process seemed much more convoluted than before.
Response from Veterans United
Hi Michael,
Thank you for sharing this feedback. I’m really glad to hear things started off well, but I’m sorry the process became stressful and confusing as it moved forward. Not being sure who to reach out to or what the next steps are can make an already complex process feel even more overwhelming.
It’s also understandable that the documentation and verification requests felt frustrating, especially since this wasn’t your first home purchase. Even for experienced buyers, the loan process can sometimes involve additional verification steps that feel repetitive or unexpected, and I’m sorry if that wasn’t clearly explained along the way.
Hearing that the final stages felt rushed and chaotic is also concerning. Buying a home should feel supported and organized, and I’m sorry if communication from our side didn’t provide the clarity you deserved throughout the process.
If you’re open to it, I’d really appreciate the chance to learn more about what happened and review your experience with our team. Please feel free to reach out to me at 1-800-212-5200 or ClientAdvocate@vu.com. The Client Advocate team is available from 9 a.m. to 5 p.m. Central Time, Monday through Friday, and if you contact us outside those hours we’ll typically follow up the next business day.
Thank you again for taking the time to share your experience.
Sincerely,
Claire S., Client Relations Manager
Shawn and his team made everything as easy as possible. Walking you through every step, explaining the small details and making what I believed to be a stressful experience into a pleasant one. Thanks again!
Everyone was exceptionally helpful throughout the entire process! Not once did we feel lost and unable to figure out what we needed to do next. We were paired with an amazing team to help us buy our home.
Very helpful with everything.
Shawn and Kaylyn were both absolutely awesome! They made our process very easy and pain free. We’ve purchased 3 homes and this was the easiest process ever. I will definitely recommend Veterans united