| Office | 800-814-1103 x3366 |
|---|---|
| zdebord |
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| Address | 550 Veterans United Drive Columbia, MO 65201 |
We love Zach & his team. We’ve referred several family members and they agree Veterans United is the best!! This is our 3rd loan with VU ourselves! Donna was a wonderful person to work with and even consoled us when we lost a pet during the move, even sending a condolence and remembrance gift to us.We consider the team as personal friends we have just never met in person. Thank you all for ANOTHER job well done!!!
They make you feel like you're the boss and they work for you according to your wishes. I don't understand how people get stressed about buying a home. This team made it almost too easy for me - I felt like I could've actually done more to help them. That's how fast Xmas gore myVU they've worked for us. God bless this team.
Checklists and easy to follow links really made the process smooth. The team was available for any questions i had.
Everyone on my team at Veterans United was incredibly helpful throughout the entire process. As a first-time homebuyer, I had a lot of questions, but they were always responsive, supportive, and proactive in reaching out. They made everything feel much less overwhelming by being so knowledgeable and patient. I truly felt lucky to have such a great team guiding me every step of the way.
Mr. and Mrs. Gomez
To Management,I am writing to formally express my extreme dissatisfaction with the recent dealings I received from your company regarding my mortgage.
The correspondence I received was highly disorganized, unprofessional, and entirely unacceptable for a financial institution. This was the worst experience I have ever had with a lender. Due to this lack of professionalism, I will absolutely not be recommending your mortgage company to anyone in my network.Sincerely,
Daniel Jackman
Response from Veterans United
Hi Daniel,
I'm sorry to hear how disappointing your experience was. I can understand how frustrating it must have been to deal with disorganized communication, especially when navigating something as important as a mortgage. You deserve clear, professional guidance throughout the process, and I hate knowing your experience left you with such a negative impression of Veterans United.
I appreciate you taking the time to share your concerns, and I'd welcome the opportunity to learn more about what happened. If you're open to discussing your experience further, please reach out to my Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com.
Sincerely,
Claire S., Client Relations Manager
Very positive experience. Team was responsive and informative. Made a tough process manageable. Thank you
Zach and the awesome team at Veterans United did a great job of getting me into a home. Aleaha and Kurt Myers, Myers real estate in Sweet Home Oregon are rockstars I absolutely love them... from homeless to homeowner who woulda thunk?? Thank you thank you thank you I can't thank you enough thank you.