Matt Lucas
Matt is originally from Moberly, MO and attended the University of Central Missouri. After college, he served the nation as a photographer for the Central Intelligence Agency.
Matt is married to Megan and they have three boys, Noah, Brant, and Cash. Matt and his family enjoy camping, Mizzou sports, and tailgating. He especially enjoys watching his boys participate in sports.
Matt Lucas
Loan Officer NMLS #1027457
| Office | 800-814-1103 x4258 |
|---|---|
| matt.lucas |
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| Address | 550 Veterans United Drive Columbia, MO 65201 |
Reviews
See what 1,813 customers have said about Matt Lucas
O my goodness everyone was PHENOMENAL!!! Even when I was overwhelmed with this process everyone was so KIND & PATIENT most of professional that is important even when I had a few meltdowns. So YES I would recommend you guys and it was meant to be the other organization that I was recommended doesn’t even measure Everyone on my team made this a PLEASANT process for me, with that I say y THANK YOU, I am a homeowner!!!!
I pray that you all will always be there for us and I have already recommend you to a fellow veteran I know he will be good once he reaches out to you God Bless you All. J.Evans US Army.
I got emails updating me throughout the process. Navigating the signing papers was quick and easy.
I also received help strengthening my credit up and taking care of my weak areas and under my circumstances without them this would not have happened.
Kelsey made this process very hard. There were many times that I asked a specific question and she answered in regards to something else. She would make changes and send me screenshots of a document as proof of her change, but if she had scrolled down one more page she would have seen her change was erroneous, but it took me calling her out and showing her the error. I was asked to pay more for an appraisal, however upon my research it was found that wasn't even something myself or the lender could approve it had to come from the VA and would be paid by the seller and that there was an official request form. This is something the lender should have looked into prior to requesting I pay more. I requested an earlier close date and nobody from the team responded to me saying it could happen. The only indication I had that it was happening was because I received a todo to change my HOI effective date. There were times I had uploaded documents and later Kelsey would ask for them and then say she didn't see I had uploaded them. I am not sure if she is new, but it definitely seems like she could use some training and learn to communicate better with the person trying to get the loan.
Response from Veterans United
Hi Evelyn,
Thank you for taking the time to share your experience. I'm sorry to hear the loan process felt frustrating and that communication didn't meet your expectations. It sounds like there were several moments where you were left repeating yourself, catching errors, and searching for answers on your own. I understand how discouraging that would be, especially during such an important milestone.
I appreciate you sharing these specific examples. Feedback like yours helps us better understand where we need to improve, whether that's communication, document handling, or ensuring questions are fully addressed throughout the process. I'm sorry we didn't provide the level of service you expected.
I'd like the opportunity to learn more about what happened and review your experience with the team. If you're willing, please reach out to me at 1-800-212-5200 or ClientAdvocate@vu.com. The Client Advocate team is available Monday through Friday from 9 a.m. to 5 p.m. Central Time, and if you contact us outside those hours, we'll typically respond the next business day.
Sincerely,
Claire S., Client Relations Manager
This was my first home purchase and it was a VERY smooth process. I didn't think it would be this easy to get a house...but here we are. Matt Lucas and Kelsey Jasenowski were excellent at communicating during the whole process. 100000% recommend.
We felt like we had the whole team at Veterans United working for us and in our best interests. We were fortunate to go through Veterans United when we purchased our home in Grants pass OR.
