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Veterans United Employee Suzanne McClain

Suzanne McClain

I have been assisting families with the dream of home-ownership for 14 years. My Career experience includes 4 years as a realtor and 10 years as a Mortgage Loan Specialist. My philosophy is to treat others how you would want to be treated. We consider ourselves a family here at Veterans United and would be honored to assist your family with your housing needs. With my experience and my passion I will educate and guide you through the process of purchasing a home. As well as any mortgage needs you may have including refinancing.

I currently reside in Kansas City with my daughter, Amelia and my son Ethan. We do our best to visit my hometown of Islip, NY every summer. We love visiting our family and we can never get enough beach time! I look forward to working with you and getting to know your family.

Veterans United Employee Suzanne McClain

Suzanne McClain

Loan Officer NMLS #459155

Contact Information
Office 800-814-1103 x2221
Fax 913-213-6343
Email suzanne.mcclain@vu.com
Address 11274 Renner Blvd
Lenexa, KS 66219

Reviews

See what 646 customers have said about Suzanne McClain

Photo submission from Ahmad K.
5 out of 5 Stars

She took time to explain and answer any question we had as first time home buyers.

5 out of 5 Stars
2.5 out of 5 Stars

Was a total nightmare, Taylor should not be anyone’s manager let alone deal with customers. No people skills. Will call you and not even have you file in front of him or your account pulled up. So can’t answer any questions you have and everything he says is in general and not pertaining to your account. He tell you he will call you back before the end of business the business day and you don’t hear from him until three days later with what I fore mentioned. Will NEVER use or recommend VU ever again, had this been my first home I would never buy again. Lucky for me I know this is not how a home buying experience should so I will purchase additional home just never with veterans United.

Response from Veterans United

Hi Tracey, we thank you for sharing your feedback openly and for giving us an opportunity to learn more about your experience. One of our Client Advocate team members has begun to research your comments, and will be contacting you for more information. We understand how the home buying process can get stressful, especially when certain aspects are not resolved quickly and accurately the first time. Delivering exceptional customer service is important to all of us at Veterans United. While we cannot change the experience you had we want to ensure that no other customers have this same experience in the future. We are committed to accountability and furthering our ability to provide an outstanding client experience.

5 out of 5 Stars

Suzanne McClain is the best to work with. I can be a pain when buying a house but she always takes care of me.

5 out of 5 Stars
5 out of 5 Stars
Photo submission from Michael L.
5 out of 5 Stars

Miss McClain was there the whole time and walked me through every step & explained everything to me.

5 out of 5 Stars

Suzanne is always phenomenal to work! She makes it simple, quick and easy! Thank you 😊

5 out of 5 Stars
5 out of 5 Stars

Professional accessible and thorough.

Photo submission from Shelly M.
5 out of 5 Stars

Suzanne was excellent. I thank God for her. She was always reassuring me that everything would be ok when my stress level was high. She always answered any question or concern that I had. Even though the process was overwhelming at times, Suzanne made me feel at ease. No matter what question I asked, she never made me feel dumb or ignorant. She’s the best. I couldn’t have asked for a better loan specialist.

5 out of 5 Stars
5 out of 5 Stars

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