Jonathan Lucas
Jon has a Bachelor's degree in Business Administration with an emphasis in Finance from the University of Central Missouri where he graduated Summa Cum Laude. He has been in the mortgage industry since 2001 and has earned recognition for being in the top tier of loan producers. Jon is a dedicated husband and father. He and his wife Carrie are High School sweethearts and recently celebrated 15 years of marriage. Jon and Carrie are the proud parents of an adorable daughter and son.
Jonathan Lucas
Loan Officer NMLS #43401
| Office | 800-814-1103 x3305 |
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| jlucas |
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| Address | 550 Veterans United Drive Columbia, MO 65201 |
Reviews
See what 1,611 customers have said about Jonathan Lucas
First home! Couldn't have been easier with Veterans United.
This is the second home I purchased using veterans united. Johnathan Lucas was easy to work with however his team wasn’t. Too many times I had to resend documents with one member saying I’m good and the next saying it’s not there until the file was reviewed. There was no communication amongst members and they made an already stressful situation worse. Even my realtor and the seller of my new home complained multiple times about the lack of communication with veterans united. The first home I bought was a breeze which was why I used veterans united a second time. I don’t think I’d be as sure next time.
Response from Veterans United
Hi Benjamin,
I really appreciate you choosing Veterans United for a second time, and I’m sorry this experience didn’t live up to the first one. Buying a home is stressful enough without having to resend documents or wonder whether everyone involved has the same information.
I’m glad to hear Jonathan was easy to work with, but I understand how frustrating the communication between the rest of the team must have been, especially when your realtor and seller were also having difficulty getting the information they needed. You came back to us because your first experience went so smoothly, and I’m disappointed that this time left you questioning whether you’d choose us again.
I’d appreciate the opportunity to learn more about what happened and make sure your feedback is heard. Please reach out to my Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com. The team is available Monday through Friday from 9 a.m. to 5 p.m. Central Time, and messages received outside those hours are typically answered the next business day.
Sincerely,
Claire S., Client Relations Manager
While we are thankful to have secured our home loan, the experience with Veterans United left much to be desired. As first-time buyers, we relied on them for guidance, but instead felt like we were pushed through an impersonal machine on autopilot. Communication was practically non-existent. We received no education on the process, no heads-up on next steps, and at one point, our entire loan team went MIA for days with zero notice. We only found out they were out of town after reaching out to a company operator to ask why our calls and messages were going unanswered.
That delay directly impacted us and nearly cost us thousands in interest rate increases over the life of our loan. To their credit, they did make it right financially after we confronted them about the lack of support and potential loss, but that level of oversight should never have happened. Even our real estate agent—who has decades of experience—stated they were the worst lender she has ever worked with. Buyers should also be aware that despite their name, they are a private lender and are not endorsed by or affiliated with the VA. We got our home, but the process was unnecessarily stressful and poorly managed.
Jonathan Lucas, Lauren Ross, Sierra, and the entire team as always are amazing to work with. I hope I can work with them on the next one a few years from now, too.
The process was exceptional and smooth .I had cherished every single moment of it .
Veterans United helped me exceptionally with the step-by-step home buying process! The staff were very friendly, diligent in their work and informative about everything I didn't quite understand as a home buyer.
Very prompt and professional service.
