First home! Couldn't have been easier with Veterans United.

While we are thankful to have secured our home loan, the experience with Veterans United left much to be desired. As first-time buyers, we relied on them for guidance, but instead felt like we were pushed through an impersonal machine on autopilot. Communication was practically non-existent. We received no education on the process, no heads-up on next steps, and at one point, our entire loan team went MIA for days with zero notice. We only found out they were out of town after reaching out to a company operator to ask why our calls and messages were going unanswered.
​That delay directly impacted us and nearly cost us thousands in interest rate increases over the life of our loan. To their credit, they did make it right financially after we confronted them about the lack of support and potential loss, but that level of oversight should never have happened. Even our real estate agent—who has decades of experience—stated they were the worst lender she has ever worked with. Buyers should also be aware that despite their name, they are a private lender and are not endorsed by or affiliated with the VA. We got our home, but the process was unnecessarily stressful and poorly managed.

Jonathan Lucas, Lauren Ross, Sierra, and the entire team as always are amazing to work with. I hope I can work with them on the next one a few years from now, too.

The process was exceptional and smooth .I had cherished every single moment of it .

Very prompt and professional service.

Veterans United helped me exceptionally with the step-by-step home buying process! The staff were very friendly, diligent in their work and informative about everything I didn't quite understand as a home buyer.