My entire experience from beginning to end went well. Once I was pre-approved, the team really went above and beyond to advise and support me. The person who absolutely deserves all the praise and accolades is Zach Kieffer. He is the most pleasant, smart, and patient person I have ever dealt with. Time and time again, he never hesitated to answer any question I had. I had a ton of questions. He was well spoken, polite, and explained to me everything that I could ask him. He always answered my emails. He always answered my phone calls. Towards the end of the process, I had several questions. I was nervous. It happened to be on a Saturday. I emailed with the knowledge that he would probably not answer them until he got to his office on Monday. I was totally surprised to see that within an hour, Zach had gotten back to me and calmed me down, and talked me through the problem I was having. He is an asset to Veterans United. I hope this praise does not fall on deaf ears. He deserves to be acknowledged for his hard work and dedication to his clients. Thank you

The team at Veteran's United, headed by Zach, was so awesome! They were communicative throughout the entire process, worked to my needs, and ensured all ends were tied up quickly and efficiently. Would do it all over again with this team - 10/10 recommend!

Veterans United and their team demonstrated exceptional professionalism and dedication throughout the entire process. They took the necessary time and every possible measure to ensure that each step proceeded smoothly and efficiently. Regardless of the challenges encountered along the way, the team worked collaboratively to address and resolve every issue.
Despite the complexities of coordinating across three different time zones—which could have caused significant delays—the team maintained clear, transparent communication and consistently found effective solutions to keep the process moving forward. Their commitment to integrity, responsiveness, and client satisfaction was evident at every stage.
I highly recommend Veterans United to all military veterans seeking a reliable, knowledgeable, and supportive team.

100 percent smooth

Zach Keiffer and his team were phenomenal through the whole process. Thank you for all of the help through the whole process. I highly recommend this team. They were always there for any questions and made the process incredibly easy. They helped with loan rates to match competitors and truly did a good job. Thank you for everything you and your team did! I was cautioned to use a large corporate company but this was a very enjoyable process and I'd definitely use them again if I ever needed to!

We absolutely loved working with Veterans United on getting our home loan! The Loan team were amazing and helped us every step of the way to help our dreams of becoming first time homeowners come true! We are definitely blessed to have our loan team there with us every step of the way!