Request appraisal and inspections earlier in the process to reduce the total time involved.
More questions about the property so needed inspections can be completed before approval and not hold the process up.
Try to make it a shorter process.
Explain what happens after the closing. How the payments will be made, who to contact, how to follow up and make sure the payments were made.
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Inform clients of the papers that may be required way before time and a detailed list of what is expected when they first begain loan app. so not too much time is spent getting creditors lined up. But overall it was not such a bad experiance with lenders only our creditors.
There was alot of last minute corrections. Wish I had more notice for closing appointment. I almost missed work trying to get the papers signed on time at the last minute.
Mike did a fantastic job and was always clear on what was needed or going on at the moment. If all of your loan officers work as he does then VU is a great all around company to work with.
Put Flyers in Veterans Health Care Locations all through the United States. VA hospitals have Boards set up to advertise., also Rest Areas on highways through the USA.
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No suggestions here, everyone I dealt with from beginning to end was professional, informative and things were handled in a timely manner, thanks to everyone involved.
I think VUHL is doing a very good jod in helping military families just keep up the good work.
The communication between the Title Office, you guys, and me was a little rough. Think more had to do with the small area I live in, but I showed up for closing and the Title Company was not ready until later that day.
The VUHL was gave me so much excellent service. It make me feel so easy on the whole house buying process. I have to say THANK YOU SO MUCH to all of you!
i think you alrealy do a super job you always have the veterans first . you take them step by step .
We had a positive experience from beginning to end. Someone on the team was always available to answer an email in a timely manner or if urgent they could be found to take the call. We really can't think of any improvements since all the current technology is used to for all communications.
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Good customer service
