I think that the process itself is very long. But my loan officer worked very diligantly to get our loan approved and was always very helpful and plesant to deal with.
No suggestions you guys were awesome.
Nothing at this time.
No improvement needed!
Nothing, everything was done perfectly in my opinion
Nothing. This was the best experience I have had with a loan officer. I used to hire and train Loan Officers and wish I could find someone as good as Derek Russell.
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Incredible experience..Samantha was amazing. We had a few hurdles to jump over and she never gave up. I would recommend to all! Thank you so much!
To be honest the only thing I was somewhat disappointed with was that I had to include the VA service fee in my loan in leu of PMI. The great thing was that I didn't have to put any money out of pocket. Other than that I think VUHL is a great service!
Couldve offered the Refi offer sooner probably, worked great though.
Doing a great job! If all of your loan officers perform as well as Dawn Plank, VUHL will always get high ratings. She is wonderful!
Maybe a little better document control. I have to send a few documents more than once.
Keep doing a great job.
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I think VUHL is a great company! I can not think of anything that could improve your services. Holly King was so helpful and nice. I will never forget my great experience with VUHL.
I.have no recommendations at this time, every thing went so smoothly befor i can ask the questions i got the answers. Anwful great experience, everybody was the best my loan officer was one pf the best i had dealt with in a long time. Great Experience,Thanks all for it
Our loan officer really needs to learn not to lie to people who are applying for loans. He told us that we could roll the closing costs into the mortgage and he also told our real estate agent the same. He had a copy of my disability letter that shows that I have PTSD. He should really realize that people with PTSD have issues with trust. He also said we could get the appraisal cost and inspection cost back in the form of a check.
I can't think of anything to improve on. I just hate that it took so long but that was partly my fault because of my occupation and time away from home. Overall, my experience was good.
I could not think of a thing to change, it was fast, easy and very personable. I cannot recommend VU highly enough.
Everything was great I wouldn't change a thing.
