Ready to see for yourself?
Experience first-hand why 368,849 homeowners give us a perfect score!
The actual closing process was terrible. The paperwork was late getting to the person doing the closing, so she was an hour late. She was very disorganized and completely unfamiliar with the paperwork. I understand that the closing is outsourced, but it would help to use the same people regularly. I had to sort the paperwork for her to get it done.
The person who is to come to your home and review the paperwork you are signing when you begin the process is essential especially for first time home buyers. I think you will lose many potential clients not having this person because it is vital in the beginning of buying a house.
The reason I rates my over all experience with VU as an 8 instead of a 10 is as follows: my loan officers, Adam Crutchfield and Shannon Buckridge both get tens for their performance throughout thier process. However, I have to rate the experience overall as an 8. Prior to being assigned Shannon and Adam as my mortgage specialist I was previously disqualified pre approval. The reason for my disqualification was due to my wife's low credit score and Texas being a community property state. Through my own independent research I learned that I should not have been disqualified as minimum credit score for a non co aplicant spouse is not required. Only said spouses debts should be considered and added to the loan application. I contacted Shannon who agreed with this and she revived my loan application. From that point on my loan process went smooth and I was able to buy my home.
