There should be someone in state that I can talk to. Even if it means I have to drive an hour and a half. That way when we have to explain why something your asking for makes no sense we can go and show the person and get the information fixed quicker. Over all though we had a good experience.
If I could be able to know everything up front as to what was needed. I could hav provided it in a more timely manner. With my own work and trying to gather info and papers was a real hassle. Maybe more info on the Pre-Approval end would assist the buyer with getting everything to the loan officer. Overall our experience was very good and we enjoyed working with Scott and Angela.
We can't think of any way you can improve you service to veterans and their families. When we finished the process, there was NOTHING you did not know about us. To be honest. it was difficult and at times tedious but look at the reward - the house we've always wanted at a price and terms we could afford. So, if it takes a little more effort and time, so be it! It was worth it
I don't really see any need for improvement.
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Actually I can't think of anything that requires improvement.
Samantha Reeves could not have done a better job is assisting me with my home loan!! She was very informative right from the start, and very quick to answer any questions I had either by phone or email. She was always friendly and helpful, and I thoroughly enjoyed working with her!!
Just keep doing what your doing!
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