Customer service needs major improving.
Na
Try to remember that the process and timing of underwriting, funding and closing the loan is very familiar to you, remember that most individuals have no understanding of either. I liken it to going to a physician or a attorney and having them use medical or legal terms without explaining them to you.
Our loan officer was great in bring available when we needed her and to help explain many details to us. I do wish for future reference that some things were a little better explained, for example , we did not know that if the appraiser valued the house for less than our offer then it would compromise our loan ... It almost did not go through because of this. Overall Kelly was awesome and extremely timely and efficient! We had a difficult closing and she helped guide us through.
It was to our understanding that we had an underwriter that was very particular causing us to resubmit information we had already submitted. Our process went very smoothly until the end when the underwriter kept coming back with more stuff. We could have understood once but she came back three different times. We actually said we would like to just walk away after we were asked to submit info we had already submitted but thought we would give it one last shot. As for our loan officer and her assistant Josh they had such great customer service! On a scale of 1-10 their customer service was 11!
doing just fine
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