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Veterans United Reviews

Veterans and military families are through the roof about their experiences with Veterans United — find out why!


Total Customer Reviews


Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown


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5 out of 5 Stars
Would Recommend

Headache-free process makes home buying seamlessly easy.

headshot image of Zach Schmitt

Loan Officer: Zach Schmitt

NMLS# 1779174

5 out of 5 Stars
Would Recommend
headshot image of Chris Campbell

Loan Officer: Chris Campbell

NMLS# 1604496

5 out of 5 Stars
Would Recommend
headshot image of Clayton Spruce

Loan Officer: Clayton Spruce

NMLS# 1207234

5 out of 5 Stars
Would Recommend

We want to Thank veterans United. We were excited about buying a house and then having Veterans United assisting us with the process made it even more exciting.

headshot image of Brian Nelson

Loan Officer: Brian Nelson

NMLS# 1181150

4.5 out of 5 Stars
Would Recommend
headshot image of Samuel Short

Loan Officer: Samuel Short

NMLS# 1828252

5 out of 5 Stars
Would Recommend

Working with Chris Rohr was a amazing. He is professional, good with communicating and has a great personality which made a stressful time less intense.

headshot image of Chris Rohr

Loan Officer: Chris Rohr

NMLS# 215602

5 out of 5 Stars
Would Recommend

Buying our first home was intimidating at first. Having Veterans United as our loan team made it as painless as possibly; ensuring all our questions got answered, being there when we needed help, and placing our needs above their own. We really appreciate our customized gift we received; so do our dogs. Thank you for your time and we appreciate all of your hard work.

headshot image of Devin Carballo

Loan Officer: Devin Carballo

NMLS# 2357853

5 out of 5 Stars
Would Recommend

In lue of the rising rates and I know 6% is still low but rates should be considered over a 5 year period since rates were 3-4% for 3 years straight. I would recommend trying to get more credits to closing to cover things like origination fees and annoying fees that don't go towards the acutal house like insurance and taxes .But that's my 2 cents.

headshot image of Jason Richards

Loan Officer: Jason Richards

NMLS# 2015623

5 out of 5 Stars
Would Recommend

Even in a tough market the whole team went above and beyond to make my days in buying a home so pleasant. I am so grateful for this team and how attentive and informative they were. Everything was done in a timely manner and made my home buying experience top notch. I honestly don't know how I would've been able to buy a home without this team at Veterans United. Thank you all so much and I will never forget you.

headshot image of Colin Flanagan

Loan Officer: Colin Flanagan

NMLS# 2160458

4.5 out of 5 Stars
Would Recommend

All in all, it was a great experience. A few hiccups here and there, but not from the great team I had to my disposal.
Will definitely be back and hope to work with the same team.

headshot image of Lance Nilson

Loan Officer: Lance Nilson

NMLS# 1698422

4.5 out of 5 Stars
Would Recommend

I was skeptical going into the home buying process with VU but the 5 star reviews are there for a reason.

headshot image of Phil Smyser

Loan Officer: Phil Smyser

NMLS# 1969021

1 out of 5 Stars

Finding out that you've been disapproved for your loan due to a clerical error on your loan officers behalf is frustrating, especially after you've walked from another loan that would have had better terms after renegotiations.
A simple clerical error cost us an additional $15000 on our cost to close, taking it from $3000 to $18000 and severely disrupting my retirement plans - a devastating cost for a Soldier trying to separate after 20 years.

Response from Veterans United


I’m so sorry for everything you went through to close. I know it wasn’t easy and certainly not the experience we intended for you to have. We sincerely appreciate you hanging in there with us despite the curveballs thrown while working on your loan. If you need anything else, please know our Client Advocates are still available and only a call or email away. Reach out anytime and we'll jump in to help.

Kendra, Client Relations

5 out of 5 Stars
Would Recommend

Easy, comfortable and a truly wonderful experience. Will recommend every chance I get.

headshot image of Matt Turner

Loan Officer: Matt Turner

NMLS# 1953552

5 out of 5 Stars
Would Recommend

I didn't think it was possible to buy a house with zero out of pocket cost but Veterans United were true to their word and made it happen. There program kept us informed ever step of the way. If there was a question they responded very quickly. Thanks for helping us make our home buying process a great experience!!

headshot image of Tanner Kruger

Loan Officer: Tanner Kruger

NMLS# 1802223

5 out of 5 Stars
Would Recommend
headshot image of Danny Reyna

Production Manager: Danny Reyna

NMLS# 363294

5 out of 5 Stars
Would Recommend
headshot image of Nick Berardini

Loan Officer: Nick Berardini

NMLS# 2073527

5 out of 5 Stars
Would Recommend
headshot image of Chris Lippmann

Loan Officer: Chris Lippmann

NMLS# 1943520

5 out of 5 Stars
Would Recommend

I was pleasingly surprised. I didn't expect the high level of professionalism and great customer service I received from the Veterans United team. They made the whole process from beginning to closing easy and stress free.

headshot image of Steve Kincheloe

Loan Officer: Steve Kincheloe

NMLS# 328305

5 out of 5 Stars
Would Recommend

Jeff, Heather, Megan and the rest of the Veterans United group were such a responsible team. They made our best interest, their best interest, by delivering fast results through swift and responsive communication. Not only would I recommend them to my family and friends, I would go as far as to refer this team by names. Thank you all for such a stressless experience.

headshot image of Jeff Magsamen

Loan Officer: Jeff Magsamen

NMLS# 50787

5 out of 5 Stars
Would Recommend
headshot image of Mike Dianics

Loan Officer: Mike Dianics

NMLS# 910759

5 out of 5 Stars
Would Recommend

Less unnecessary emails. At one point I got 5 emails in one day, they were all the same update of the same tasks I needed to complete. I understand files and documents are needed but no reason to be reminded of 5x in one day. Second, it should be common practice to “dumb” down the lingo for first time buyers. I specifically recommend trey as a template for how explanations should go about. He was able to really explain terms and other legalities in a vocabulary that was easy for me to understand. For first time buyers this can be pretty hard to understand. Without Lisa shrum and trey being my main points of contact, it was kept very simple and motivating during the entire process. This current and all future business dealt are purely the result of Trey and Lisa’s hard work.

headshot image of Trey Barrow

Loan Officer: Trey Barrow

NMLS# 2091070

5 out of 5 Stars
Would Recommend

Matt your team has great knowledge and patience, dealing with people again thank to you and the team

headshot image of Matt Marstall

Loan Officer: Matt Marstall

NMLS# 1247522

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5 out of 5 Stars
Would Recommend

Andrew , Arron Julian Sami and the whole team have been the best that anyone could work with . With times changing and things getting more complicated this team knows their job and makes it less complicated to get through the process. Went through a hard time losing my wife just a few short months ago, Andre Arron andJulian were very compassionate and understanding even though I was under a lot of stress . The best people I have had the pleasure of working with. Veterans United should be very proud of this team.

headshot image of Andrew Beckett

Loan Officer: Andrew Beckett

NMLS# 403395

5 out of 5 Stars
Would Recommend
headshot image of Josh Jennett

Loan Officer: Josh Jennett

NMLS# 1933969

5 out of 5 Stars
Would Recommend
headshot image of Samuel Yoo

Loan Officer: Samuel Yoo

NMLS# 149705

5 out of 5 Stars
Would Recommend
headshot image of Shane Ward

Loan Officer: Shane Ward

NMLS# 1075204

5 out of 5 Stars
Would Recommend
headshot image of Kelsey Allen

Loan Officer: Kelsey Allen

NMLS# 1947880

4.5 out of 5 Stars
Would Recommend
headshot image of Drennan Johnson

Loan Officer: Drennan Johnson

NMLS# 1849997

5 out of 5 Stars
Would Recommend
headshot image of Craig Anderson

Loan Officer: Craig Anderson

NMLS# 1464195

5 out of 5 Stars
Would Recommend

Devin get the job done and he really care about his customers.

headshot image of Devin Cott

Loan Officer: Devin Cott

NMLS# 1938730

More Reviews

See all 383,642 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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