Try to keep customers more informed of what is going on with their loan through out the entire process.
Have the underwriter go through the whole loan packet to find all the discrepancies in the packet, that way the loan officer and the individual getting the loan don't have to play the back and forth game.
During this process I was told several times we were good on paperwork just to get asked for more paperwork the next day, the process is a little stressing and the money that will be spent by the buyer is not considered, money is talked about like it is abundant. Other than that I was happy with the professionalism of my loan officer.
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Try to make it to were you know what all paper work they need to have instead of threw out the process trying to scramble for it all.
