Closing on the original closing date would be the first thing. Having local VUHL offices around the country/region to assist people like me that have never bought a home before, and would rather ask questions face to face rather than call someone in a different time zone and hope they are at their desk to answer your phone call.
Take charge of the loan from the realtors which in the end made the process painful.
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My experience as a pastor was difficult. It would be good for loan officers to learn the ins and outs of how pastors are paid and how to evaluate their income. I felt like your team worked very hard for me, so that helped, but sometimes, it felt like we were having to create document after document of work to prove my income. I realize being a small, non-profit organization makes it difficult, but after talking to other pastors, this is their experience too.
