Improvements that I would suggest is a more timely approach to address issues that arise during the loan process. Another improvement would be to follow up to ensure documents/information requested from third parties are actually requested and are being processed in a timely manner.
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Continue to keep the customer advised of the process.
Re-train Jason Brown because he lost multiple documents and procrastinated during our loan process. As a result our interest rate jumped 1% costing us 100 dollars more a month on our mortgage. I will never recommend this company and I will be sending a complaint to the BBB.
I only wish there was a way I could meet and talk to someone face to face. Also, it was hard to get ahold of someone and slow reply.
I really think, that as a whole, VUHL does an outstanding job of getting veterans in homes. Your company made my family's dreams come true!
AS far as I am concerd I Feel you were there for me all the way, I did not have any problums getting you when I felt I needed to talk with you. Veterans United Home Loans worked with me all the way .Thank you very much for all your help .Sencerly yoursLouis White .
review the complete documents we were asked several times for additional material after asking is there any further information needed . communicate in more than a single yes or no statement when a question is asked on progress or possible loan failures.
