a little better communication with clients if time permits
1.) Invest in your communication system. Adobe may not be the proper software for communicating with your customers. In my situation, for some reason, I was unable to view password protected .pdf documents, even though I was given the password. As is often the case with Adobe, interfacing software, such as Mozilla, may not get appropriate assistance to develop .pdf interfacing software. Although borrowers may not have the ultimate systems, they still need effective communication.2.) Try to avoid turning assistants loose on your customers until they've mastered the arts of follow-up and advocacy.
I understand that some things are out of control but the appraisal process was quite lengthy. Outside of that everything went well. Thank you, VUHL.
My experience was good. There's nothing I'd change.
Only one suggestion. I was contacted by Will regarding trouble with verification of employment. No fault of Wills;however, information needed to finalize loan should be obtained before closing. There are many organizatins that are reluctant to share employee information. In addition, as I told Will. The question regarding likeyhood of employment is inapropriate. That question puts an individual in a position that requires them to make a judgment; my organization will not disclose anythng but date of hire and employment status. Therefore, I could not answer that for a subordinate without violatiing company policy.
Wishful thinking, but having an office or branch in every state would be nice. Honestly I think any improvement would be very minimal if any at all. The services we received were unmeasureable!
Don't change anything, you got it right.
I thnk the loan officer did a great job and I dont really see any room for impovement.
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The loan officer did an outstanding job.
I do not believe anything needs to be changed
Everything was great!
Get more loan officers like Jake Presti. He was fantastic and a pleasure to deal with.
No improvements to note.
Well towards the loan itself was great and Eric and his team did an outstanding job. But. As far as the undersigner I think that they need to stop being so picky and look at the whole entry and then send what needs to be corrected or changed instead of doing it piece by piece. Thanks for the great work from Eric's team and they were the best. Thank you so much for all of the hard work.
Better communication. Other ways to get information to the applicant other than email and phone calls. People tend to feel better when dealing face to face when the matter at hand is so important.
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A. Title search that took over 8 weeks seems a bit excessive!
Tell people which paperwork to prepare ahead of time that will be needed and even those which may be needed to be Well prepared for any event and will save time and help allot in this process...
I would recommend everybody to veterans united home loans, they are excellent and has great customer service. I appreciate everything they have done for me and my family.
It was great for me
The process by VUHL is very professional.
My loan officer Kayla Prewitt did a very efficient job. She has a great personality and was amazing to work with on the purchase of our home.
I felt that there was a gap in communication and I was not always updated or informed on what was happening with the loan.
