We can't think of any way you can improve you service to veterans and their families. When we finished the process, there was NOTHING you did not know about us. To be honest. it was difficult and at times tedious but look at the reward - the house we've always wanted at a price and terms we could afford. So, if it takes a little more effort and time, so be it! It was worth it
I don't really see any need for improvement.
Actually I can't think of anything that requires improvement.
Samantha Reeves could not have done a better job is assisting me with my home loan!! She was very informative right from the start, and very quick to answer any questions I had either by phone or email. She was always friendly and helpful, and I thoroughly enjoyed working with her!!
Just keep doing what your doing!
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Overall I had a very good experience, but as a veteran refinancing for the first time it would have made my experience a Great one if the loan officer who has the experience would've told me once we found out the assessment results would have told me the maximum amount I could have refinanced for. I believe having this information would've made this a truly great experience because when unexpected things come up knowing that information would've kept me from getting less than what I expected.
We felt like our loan officer was over loaded with work, our loan was approved and cleared to close a week before our closing on or before date. However, the title company did not get preliminary info until 2 days before closing and then the VU made adjustments and closing costs changed two times in those 2 days. It would have been nice to have closing costs fixed earlier since we had to travel from Ohio to TX for our closing. It took 50 days from our offer being accepted until we closed, we were told it should take 30-45 days.
